Penny Collins
Monroe,LA
Summary
I have developed the skills necessary to thrive in a challenging, fast pace, and frequently shifting environment. I am highly adept in greeting and interviewing patients for the purpose of initiating the patient record; obtaining demographical, and medical information for the patients charting and billing.
Overview
2
2
years of professional experience
Work History
Patient Access Representative
University Health Monroe
09.2014 - 08.2016
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
Education
Bachelor of Science - Psychology
University of Louisiana At Monroe
Monroe, LA12.2024
Associate of Arts - General Studies
Louisiana Delta Community College
Monroe, LA05.2021
Skills
- Financial Procedures Adherence
- Multitasking and Organization
- Customer Service
- Scheduling Diagnostic Procedures
Timeline
Patient Access Representative
University Health Monroe
09.2014 - 08.2016
Bachelor of Science - Psychology
University of Louisiana At Monroe
Associate of Arts - General Studies
Louisiana Delta Community College
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