Penny Decker
Middlebrook,VA
Summary
Experienced professional specializing in operational management and staff optimization. Strong skills in communication and client relationship management, aimed at boosting productivity and enhancing overall service quality. Adaptable Business Manager successful at overseeing all aspects of business operation. Goal-driven leader, change manager and strategic problem solver. Knowledgeable about human resources, financial administration and inventory management.
Overview
25
25
years of professional experience
Work History
Business Manager
Virginia Grinding & Sharpening,LLC
Staunton, Virginia
04.2022 - Current
- Managed daily operations for grinding and sharpening services across multiple departments.
- Oversaw inventory management to ensure adequate supplies for uninterrupted workflow.
- Executed staff scheduling to maintain appropriate coverage and improve workflow efficiency.
- Trained new employees on safety protocols and operational procedures to enhance workplace safety.
- Maintained compliance with industry standards to uphold quality assurance in service delivery.
- Collaborated with clients to assess service needs and align expectations with outcomes.
- Analyzed customer feedback data to create detailed reports on satisfaction levels.
- Implemented process improvements that reduced costs while increasing productivity.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Managed accounts payable, accounts receivable, and payroll operations to ensure accurate financial transactions.
Office Manager
Mid Valley Machine & Tool, INC.
Staunton, Virginia
01.2001 - 04.2022
- Managed daily office operations to enhance productivity and efficiency.
- Oversaw inventory management, ensuring sufficient supplies across all departments.
- Developed streamlined filing systems for quick document retrieval and storage.
- Negotiated vendor contracts to secure favorable terms and manage service agreements.
- Monitored client payments and contacted overdue clients for resolution.
- Supervised staff schedules and delegated tasks to optimize workflow.
- Performed general bookkeeping duties, including bank statement reconciliation and journal entries.
- Implemented company protocols to facilitate smooth daily activities.
Education
GED -
Lee High School
Staunton, VA06-1984
Some College (No Degree) - Computer Programming
Blue Ridge Community College
Weyers Cave, VASkills
- Staff training
- Inventory management
- Customer relationship management
- Effective communication
- Problem solving
- Attention to detail
- Scheduling optimization
- Workflow analysis
- Vendor engagement
- Safety protocols and procedures
- Retail operations management
- Verbal and written communication
- Recruiting and hiring
- Decision-making
- Employee scheduling
- Employee motivation
- Customer relations
- Customer service
- Sales and marketing
- Human resources management
- Operations management
- Client relationship management
- Financial management
- Employee management
- Business management
Affiliations
- I also have experience in restaurant service and restaurant festival service. I have a previous certification in ServSafe that can be updated.
Timeline
Business Manager
Virginia Grinding & Sharpening,LLC
04.2022 - Current
Office Manager
Mid Valley Machine & Tool, INC.
01.2001 - 04.2022
GED -
Lee High School
Some College (No Degree) - Computer Programming
Blue Ridge Community College