Penny Duer
Latty
Summary
Personable and organized individual with strong ability to manage administrative tasks efficiently while fostering positive work environment. Possesses foundational knowledge of office procedures and proficient in using office software and equipment. Dedicated to contributing to smooth office operations and providing valuable support to team.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Office Clerk
Paulding County Board Of Elections
10.2023 - Current
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Upheld strict confidentiality standards when handling sensitive client or company information in both digital formats or hard-copy documents.
- Served as Voting Location Manager for the Paulding Village location on Voting days.
Property Casualty Insurance Underwriter
Central Mutual Insurance Company
12.1997 - 04.2020
- Reviewed policy documents before issuance, ensuring accuracy and conformance to approved standards.
- Actively participated in industry networking events to enhance professional connections and stay informed about emerging trends.
- Enhanced customer satisfaction through timely communication and effective negotiation of policy terms.
- Maintained compliance with industry regulations and company guidelines during all underwriting activities.
- Maintained up-to-date knowledge of industry regulations to ensure compliance in all underwriting decisions.
Insurance Agent
Insurance And Risk Management Services
04.1987 - 12.1997
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
Education
Associate of Science - Business Management
Northwest State Community College
Archbold, OHSkills
- Data entry
- Verbal communication
- Word processing
- Filing systems
- Mail handling
Accomplishments
Confidence While Communicating International Speak-Off Winner IAIP (Formerly NAIW-International 2011
Certification
- CPCU Certified Property Casualty Underwriter
Timeline
Office Clerk
Paulding County Board Of Elections
10.2023 - Current
Property Casualty Insurance Underwriter
Central Mutual Insurance Company
12.1997 - 04.2020
Insurance Agent
Insurance And Risk Management Services
04.1987 - 12.1997
Associate of Science - Business Management
Northwest State Community College
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