Gardening flowers and design, cooking , painting, golf family time
- DIY and Home Improvement
- I enjoy helping others and giving back to the community
- Cooking
Penny Hanna
Boise
Summary
Dynamic hospitality professional with a proven track record at AREAS-USA Boise Airport, excelling in customer service and responsible alcohol service. Skilled in multitasking and complex problem-solving, I enhance guest experiences through creative event planning and effective team collaboration, ensuring memorable and seamless events.
Qualified [Desired Position] with robust background in hospitality and mixology. Successfully crafted diverse cocktails and ensured customer satisfaction, contributing to high repeat business. Demonstrated skills in customer service and inventory management.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Bartender
AREAS-USA BOISE AIRPORT
Boise, ID
09.2014 - Current
- Crafted and served a variety of beverages, ensuring quality and consistency.
- Maintained cleanliness and organization of bar area to enhance customer experience.
- Implemented inventory management procedures to optimize stock levels and reduce waste.
- Trained new staff on cocktail preparation and customer service best practices.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Event Management Assistant/Beer and Wine Supervisor
Dancing Fish Winery
Langley, WA
02.2018 - 12.2024
- Coordinated logistics for events, ensuring seamless execution and attendee satisfaction.
- Assisted in the development of event themes, enhancing guest experiences through creative planning.
- Managed vendor relationships, negotiating contracts to secure favorable terms and services.
- Streamlined event registration processes, improving efficiency and accuracy in participant tracking.
- Contributed to the development of memorable event themes, enhancing the overall aesthetic appeal and atmosphere.
Home Health Aide
Consumer Direct Care of WASHINGTON
Langley, WA
04.2016 - 01.2023
- Assisted clients with daily living activities, ensuring comfort and safety in home environments.
- Monitored client health and reported changes to healthcare professionals for timely intervention.
- Implemented personalized care plans, adapting to individual needs and preferences of clients.
- Trained new staff on best practices in patient care and operational procedures for consistency.
- Developed strong relationships with clients, fostering trust and improving overall wellbeing.
- Advocated for client needs within multidisciplinary teams to ensure comprehensive service delivery.
Education
Associate of Applied Science - General
North Idaho College
Coeur D'alene, IDEsthetician
Milan Institute
Boise, ID04.2011
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Customer service expertise
- Responsible alcohol service
- Hospitality service expertise
- Complex Problem-solving
- Engaging personality
Accomplishments
- Enhanced team productivity through morale-boosting incentives.
Certification
- Serve SAFE AND CERTIFICATE Training -
EXTENSIVE KNOWLEDGE OF WINE L
Interests
Timeline
Event Management Assistant/Beer and Wine Supervisor
Dancing Fish Winery
02.2018 - 12.2024
Home Health Aide
Consumer Direct Care of WASHINGTON
04.2016 - 01.2023
Bartender
AREAS-USA BOISE AIRPORT
09.2014 - Current
Associate of Applied Science - General
North Idaho College
Esthetician
Milan Institute