Penny Hinkle

Answer phones, process records request, send records request, check clients in for appointments, collect co pays, registrations for new clients, call clients to schedule or cancel appointments, and get sample medications for clients.

• Collaborated with healthcare providers to gather necessary information for accurate credentialing decisions.
• Managed multiple priorities effectively, resulting in the on-time completion of credentialing tasks for numerous providers simultaneously.
• Conducted audits of provider files, ensuring all necessary documents were up-to-date and compliant with regulatory requirements.
• Enrolled providers and Medicaid, Medicare, and private insurance plans.

Assist clients with ADL's,

• Assisted patients with daily living activities, promoting independence and dignity.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Enhanced patient satisfaction by providing compassionate and attentive care.
• Ambulatory duties
• 1 on 1 for patients safety

Received faxed requests, sent patients records to other medical offices, helped patients with requests, answer phones, collaborated with team for ideas to make worflow easier and efficient, pulled records for specific doctors for their appointments, and talked to insurance companies about records requests.