Summary
Overview
Work History
Education
Skills
Timeline
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Penny Thompson-Sutton

Summary

Dynamic Assistant Manager with a proven track record at Rainey Cawthon Distri, excelling in staff supervision and customer relations. Enhanced customer satisfaction and financial accuracy through effective team training and development. Skilled in money handling and fostering a positive work environment, consistently meeting performance goals.

Overview

10
10
years of professional experience

Work History

Assistant Manager

Rainey Cawthon Distri
10.2014 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Education

High School Diploma -

James S. Richards High School
3013 Jim Lee Rd
07.1994

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Staff Training and Development
  • Staff Supervision
  • Task Delegation
  • Staff Management

Timeline

Assistant Manager

Rainey Cawthon Distri
10.2014 - Current

High School Diploma -

James S. Richards High School

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Penny Thompson-Sutton