Penny Hook
Fort Myers,FL
Summary
Dynamic leader with proven expertise in staff training and development, and exceptional customer relations, honed at Tijuana Flats and other notable establishments. Spearheaded initiatives that significantly enhanced operational efficiency and service quality. Skilled in money handling and team motivation, consistently exceeding service and sales targets through strategic management and positive engagement.
Overview
23
23
years of professional experience
Work History
Assistant Manager
Tijuana Flats
11.2020 - 11.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
General Manager
Rib City
10.2005 - 04.2019
- Formulated policies and procedures to streamline operations.
Assistant Manager
Burger King
09.2005 - 06.2010
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Server Manager
Ledo Pizza
01.2002 - 10.2005
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
Education
High School Diploma -
North Fort Myers High
North Fort Myers, FL05-1978
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
Timeline
Assistant Manager
Tijuana Flats
11.2020 - 11.2024
General Manager
Rib City
10.2005 - 04.2019
Assistant Manager
Burger King
09.2005 - 06.2010
Server Manager
Ledo Pizza
01.2002 - 10.2005
High School Diploma -
North Fort Myers High
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