Penzola Lewis
Kansas City,MO
Summary
Highly-motivated employee with desire to take on new work ethic, adaptability, excellent communication and teamwork abilities. Passionate about professional development and continuous learning and quickly mastering new skills
Overview
11
11
years of professional experience
Work History
Remote Medicare Sales Specialist
Spring Venture Group
Kansas City, MO
08.2022 - Current
- Proactively contacted clients to review and adjust their Medicare plans according to their changing plan needs.
- Guided Medicare-eligible clients in selecting the most suitable Medicare health insurance plans.
- Identified customer needs by asking questions and advising on best solutions.
- Followed all Medicare, Medicaid, HIPAA and private insurance regulations and requirements.
- Conducted initial customer screenings to determine eligibility for Medicare health plans.
Store Manager
HR Block
Kansas City, MO
02.2019 - 07.2022
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents, and rearranging schedules.
- I answered the office phone and emails to schedule appointments, answer questions, and document information.
- Prepared daily shift close reports and balanced the cash register to accurately reflect all transactions.
- Input client information into spreadsheets and the company database to provide leaders with quick access to essential client data.
- Organized billing and invoice data, prepared accounts receivable, and generated revenue reports to support audits.
Front Desk Clerk
Holiday Inn Express
Kansas City, MO
06.2018 - 03.2020
- Collaborated with staff to meet incoming guest needs, smooth check-in processes, and maximize satisfaction.
- Reserved guest rooms over the phone, in person, and via computer for travelers, and provided confirmations.
- Maintained important files, ran reports, and delivered updates on occupancy and revenue.
- Welcomed patrons to the front desk and engaged in friendly conversations while conducting the check-in process.
- Resolved customer inquiries, questions, and concerns to consistently offer quality service and meet performance benchmarks.
- Met needs of walk-in customers by staying up-to-date on room availability and current promotions.
Store Manager
Tillman
Kansas City, MO
06.2016 - 09.2019
- Oversaw day-to-day operations, including managing a team of loan agents.
- Interviewing potential borrowers, assessing their credit history, and value to determine loan eligibility.
- Processing loan applications, ensuring all state, federal, and company guidelines are followed.
- Interacting with borrowers, addressing concerns, and explaining loan terms clearly.
- Tracking key indicators (KPIs) related to loan volume, delinquency rates, and profitability.
Collections Call Center
CBE Group
Overland Park, KS
12.2013 - 03.2016
- Processed payments over the phone and set up recurring drafts.
- Notified customers of delinquent accounts, with an attempt to collect outstanding amounts.
- Met the demands of a busy collections group by performing a high volume of daily calls.
- Explained key information regarding products and services to customers to encourage informed decision-making.
- Documented customer inquiries and feedback, and entered service delivery suggestions in the company database.
Education
High School Diploma -
Stratford Career Institute
ST. Albans, Vermont03.2011
Skills
- Team management
- Collections management
- Excellent communication
- Payment processing
- Sales and marketing
- Customer service
- Medicare sales
- Sales Force
- Pulsar/Five9
Timeline
Remote Medicare Sales Specialist
Spring Venture Group
08.2022 - Current
Store Manager
HR Block
02.2019 - 07.2022
Front Desk Clerk
Holiday Inn Express
06.2018 - 03.2020
Store Manager
Tillman
06.2016 - 09.2019
Collections Call Center
CBE Group
12.2013 - 03.2016
High School Diploma -
Stratford Career Institute
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