Hi, I’m
Pepelele Rodriguez
Mesquite,NV
I have a theory and I really believe it. I think your worst weakness can become your greatest single strength.
Barbara Corcoran
Summary
Motivated Hotel Front Desk Clerk provides outstanding customer service and administrative support. Possesses exceptional problem-solving skills and resolves customer inquiries and complaints in timely manner. Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
years of professional experience
Work History
Virgin River Hotel
Front Desk Hotel Clerk
09.2020 - 05.2023
Job overview
- Developed and maintained positive relationships with guests for satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Enforced policies and procedures to increase efficiency
- Collected room deposits, fees, and payments
- Trained staff to provide excellent customer service, apply best practices and comply with procedures
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction
- Supervised over 5 Clerks as acting Supervisor
- Welcomed each new arrival pleasantly and confirmed reservations and identification
Family Healthcare, LLC, Hurricane , Utah
Lead Medical Receptionist
08.2020 - 07.2023
Job overview
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
- Cultivated interpersonal skills by building positive relationships with others.
Walmart
Cashier Team Lead
08.2016 - 09.2020
Job overview
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring
- Managed over 50+ calls day and managed 35+ cashiers front line
- Assisted customers by answering questions and fulfilling requests
- Processed both cash and card purchases and returns
Best Buy
Sales Operator
02.2006 - 08.2016
Job overview
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
- Informed customers of promotions to increase sales productivity and volume.
- Trained new employees 6 averaging on customer service, money handling and organizing strategies
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases
- Built relationships with customers and community to promote long term business growth
Education
Fagaitua High School , American Samoa
High School Diploma
06.2004
Skills
- Critical Thinking
- Serve Guests
- Switchboard Operations
- Guest Accommodations
- Hotel Reservations
- Reservation Processing
- Payment Handling
- Multi-Line Phone Systems
- Guest Satisfaction
- Customer Service
- Creative Solutions
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 16+ staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 16 staff members.
Additional Information
I am able to work in different Work fields and have the ability to coordinate, implement, delegate and organize important projects and tasks involved whether in treatment procedures, inventory and security and all required recordkeeping to maintain compliance with the company policies to state and federal regulations. I enjoy working with my team both in a group setting or remote. I love to lead by example and as the saying goes, “We all move forward if we all work together.”
Languages
Samoan
Native or Bilingual
Spanish
Professional Working
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Front Desk Hotel Clerk
Virgin River Hotel
09.2020 - 05.2023
Lead Medical Receptionist
Family Healthcare, LLC
08.2020 - 07.2023
Cashier Team Lead
Walmart
08.2016 - 09.2020
Sales Operator
Best Buy
02.2006 - 08.2016
Fagaitua High School
High School Diploma
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