Pepper Martin
Broomfield,Colorado
Summary
Accomplished Shift Supervisor at Starbucks with a proven track record in staff management and customer satisfaction. Expert in employee training and cash handling, significantly enhancing workplace efficiency and financial accuracy. Skilled in conflict resolution and safety awareness, ensuring optimal team performance and a secure working environment. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Promoted customer satisfaction by managing team to achieve specific purchase order and delivery date based on priority.
Overview
4
4
years of professional experience
Work History
Shift Supervisor
Starbucks
04.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Enforced company policies and regulations with employees.
Paint Technician
Sherwin-Williams Commercial Paint Store
02.2020 - 03.2022
- Ensured customer satisfaction through prompt and effective communication, addressing any concerns or issues efficiently.
- Adhered to environmental regulations by properly disposing of hazardous materials and maintaining ventilation equipment.
- Communicated effectively with clients, providing updates on progress and addressing any concerns or questions promptly.
- Assisted in training new technicians to improve overall team performance and productivity levels.
- Developed expertise in multiple paint systems, increasing versatility as a technician and expanding service offerings for clients.
- Reduced material waste with efficient paint application methods, contributing to cost savings.
Education
High School Diploma -
Arizona State University
Tempe, AZ05.2026
Skills
- Employee Training
- Workplace Safety
- Staff Management
- Customer-Oriented
- Cash handling expertise
- Training and mentoring
- Staff Motivation
- Staff Development
- Safety understanding
- Safety awareness
- Schedule Management
- Conflict resolution techniques
Timeline
Shift Supervisor
Starbucks
04.2022 - Current
Paint Technician
Sherwin-Williams Commercial Paint Store
02.2020 - 03.2022
High School Diploma -
Arizona State University
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