Pepper O'Neall
Tucson,AZ
Summary
Dynamic Customer Experience Manager with a proven track record at Victoria's Secret, excelling in employee training and KPI tracking. Recognized for enhancing customer satisfaction through innovative problem-solving and effective team coaching. Skilled in visual merchandising and store operations, driving productivity and fostering a collaborative environment.
Overview
7
7
years of professional experience
Work History
Floorlead
Lush Handmade Cosmetics
Tucson, AZ
08.2023 - Current
- Provided feedback on employee performance, identified areas for improvement, and offered guidance when necessary.
- Developed strategies to increase efficiency of daily tasks and maximize productivity.
- Analyzed sales reports to determine best practices for increasing specific KPIs.
- Assisted customers in finding products and providing information regarding product availability.
Customer Experience Manager
Victoria's Secret
Tucson, AZ
07.2018 - 08.2023
- Managed inventory and supplies to ensure materials were available when needed.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided coaching and guidance to team members regarding best practices for delivering exceptional customer experiences.
- Managed escalated customer issues and resolved conflicts in a timely manner.
- Led team meetings to discuss customer feedback and brainstorm strategies for enhancing the customer experience.
- Trained and mentored new team members to promote productivity, accuracy, and friendly customer service.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA08-2016
Skills
- Employee training
- Performance feedback
- Customer service
- Visual merchandising
- Store operations
- KPI tracking
- Staff scheduling
References
References available upon request.
Timeline
Floorlead
Lush Handmade Cosmetics
08.2023 - Current
Customer Experience Manager
Victoria's Secret
07.2018 - 08.2023
High School Diploma -
Penn Foster Career School
Similar Profiles
Mariam NamudiraMariam Namudira
Seasonal Production Assistant at Lush Handmade CosmeticsSeasonal Production Assistant at Lush Handmade Cosmetics
Esther HolmesEsther Holmes
Floor Lead at Lush Handmade CosmeticsFloor Lead at Lush Handmade Cosmetics
Lachelle WhitleyLachelle Whitley
Sales Ambassador at Lush Handmade CosmeticsSales Ambassador at Lush Handmade Cosmetics
Louis FrancoLouis Franco
Owner-Operator at Bl_nkMediaOwner-Operator at Bl_nkMedia
Dana WoodDana Wood
Psychiatric Mental Health Nurse Practitioner at NaphCare-Arizona State Prison Tucson ComplexPsychiatric Mental Health Nurse Practitioner at NaphCare-Arizona State Prison Tucson Complex