Percy Coates
T2 PC Technician
Fairfax,VA
Summary
- As a conscientious information technology professional with 7+ years of experience, I possess a Security+/CASP+ certification and maintain an active Secret Clearance. My professional aspirations lie within the field of Information Technology, where I aim to leverage my expertise, educational background in computer science, and skillset for the betterment of my family, personal growth, and contribution to society.
SUMMARY OF QUALIFICATIONS
- CompTia Security+ Certification
- CompTia Advanced Security Practitioner Certification
- Network services and design
- PC repair, upgrades, design
- Basic Network Security
- OS and application installation
- Strong general troubleshooting methods abilities
- Applying security controls to maintain confidentiality, integrity and availability
- IT Fundamentals
- Active Directory and server management
- Configuring hardware, applications and network connectivity
- Identify risks and participate in risk mitigation activities
- Installing, upgrading and migrating
- Ability to configure Windows desktop computers under common scenarios.
- LAN design and security
- Possess good soft skills to work with clients in a user-friendly, non-technical language
Overview
7
7
years of professional experience
3
3
IT Related Certifications
Work History
T2/T3 PC Technician
Allyon
05.2024 - Current
- Executed software installations using industry-standard tools, optimizing performance for diverse environments.
- Performed component replacements, enhancing device longevity for client devices.
- Addressed user issues using remote support tools, enhancing service response for distributed teams.
- Troubleshot hardware failures using diagnostic tools, ensuring operational efficiency for technical infrastructure.
- Performed technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages.
- Installed and tested personal computers, printers, and other peripherals, configured operating systems, load shrink-wrap programs and other application software programs
- Troubleshooted printer, computer, and peripheral incidents, performed hardware and software diagnostics, coordinates needed repairs, resolved computer system problems, including coordination between users and components of a local area network, and participated in the evaluation of system configuration and software.
Network Administrator
192nd Explosive Ordnance Disposal Battalion
10.2020 - 05.2024
- Achieved proficiency in operating a diverse range of cutting-edge equipment, including Satellite Transportable Terminal (STT), Non-Secure Internet Protocol Router (NIPR), Secret Internet Protocol Router (SIPR), HighCapacity Line of Sight (HCLOS), SSS(V)3, Combat Service Support Automated Information Systems Interface (CAISI), and Very Small Aperture Satellite (VSAT) systems, enhancing operational efficiency and ensuring seamless communication across various platforms
- Leverage an array of advanced network diagnostic tools such as TRACERT, ping, nslookup, ipconfig, netstat, among others, to swiftly troubleshoot and resolve network issues, ensuring seamless operations and optimal performance
- Demonstrated exceptional leadership as Team Lead for the Network Operations Division (NETOPS), concurrently mentoring and training a team of 6 members in the proficient operation, troubleshooting, and maintenance of mobile and small networking equipment, fostering a highly skilled and cohesive team environment while optimizing operational readiness
- Distinguished as the Lead Member of the Command Post Node (CPN) team, serving as the vital link and network conduit for mission leaders and commanders, facilitating seamless communication and strategic coordination essential for mission success
- Delivered impactful support by meticulously planning, preparing, and executing the deployment of tactical communications to bolster operations in the Pacific area, directly supporting executive-level initiatives and enhancing operational effectiveness in dynamic environments
System Administrator (NIPR/SIPR)
304th Expeditionary Signal Battalion
12.2018 - 10.2020
- Install, operate and maintain computer systems as well as local area networks (LAN)
- Use and maintenance of commercial off the shelf equipment
- Lead member of the Command Post Node (CPN) team, where we were a direct connection and network for the mission leaders and commanders
- Established multiple and various types of networks as well as VOIP and VTC
- Created and installed mobile Tactical Operations Center (TOC) inside MRAP All-Terrain Vehicle
- System Admin (NIPR/SIPR)
- Assemble, install, and configure systems and equipment within site assessment
- Operated as team lead for Network Operations Division (NETOPS) while training a small team of 6 members how to operate, troubleshoot and maintain mobile and small networking equipment
- Responsible for development and maintenance of the Pacific Star System(Pacstar) which provided small tactical communications for 36 countries in the Pacific
Education
Bachelor of Science - Cyber Security
University of Maryland Global Campus
Hyattsville, MD07-2026
Information Technology -
Cyber Center of Excellence
Fort Gordon, GA01.2019
Skills
- Performance optimization
- Computer assembly
- Software installation
- Printer troubleshooting
- Hardware installation
- Software updates
- Data recovery
- Remote troubleshooting
- Teamwork and collaboration
- Functionality testing
Certification
- CompTia CASP+ Certification, 10/01/23
- Hazardous Materials Operations NFPA 1072 Certified, Fort Bragg, NC, 08/01/23 - 09/01/23
- Hazardous Materials Technician NFPA 1072 Certified, Fort Bragg, NC, 08/01/23 - 08/01/23
- Graduate, Basic Leadership Course, Fort Bragg, NC, 10/01/22 - 11/01/22
- CompTia Security+ Certification, Fayetteville, NC, 01/01/22 - 01/01/22
- Transportable Tactical Command Communication (T2C2), Camp Humphreys, KO, 10/01/19 - 10/01/19
- Active Secret Security Clearance, 09/01/19
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
T2/T3 PC Technician
Allyon
05.2024 - Current
Network Administrator
192nd Explosive Ordnance Disposal Battalion
10.2020 - 05.2024
System Administrator (NIPR/SIPR)
304th Expeditionary Signal Battalion
12.2018 - 10.2020
Information Technology -
Cyber Center of Excellence
Bachelor of Science - Cyber Security
University of Maryland Global Campus
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