Katelyn Harvey
Milwaukee,WI
Summary
Results-driven professional with over 10 years of experience in retail operations. Skilled in training and mentoring teams, optimizing store processes, and managing vendor relationships to get the demand on supplies needed. Committed to enhancing customer experiences and achieving operational excellence.
Overview
10
10
years of professional experience
Work History
Asst Store Leader
Kwik Trip
Butler, WI
04.2022 - 04.2026
- Supervised daily operations to ensure compliance with company standards and policies.
- Trained and mentored new staff on store procedures and customer service excellence.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Analyzed sales reports to identify trends and develop action plans for improvement.
- Managed vendor relationships to ensure timely deliveries and quality product selection.
- Used advanced features of Microsoft Office to complete all necessary reports for senior management review.
- Managed supply chain by ordering products from suppliers, negotiating prices and requiring on-time delivery.
Asst Front End Manager
Menards
Waukesha, WI
04.2016 - 03.2022
- Supervised front end operations, ensuring efficient customer service and smooth transactions.
- Trained and mentored new cashiers, enhancing team performance and service quality.
- Implemented process improvements, reducing transaction times and increasing customer satisfaction.
- Coordinated daily staff schedules, optimizing coverage during peak hours for operational efficiency.
- Improved customer satisfaction by efficiently managing front-end operations and addressing customer concerns promptly.
- Coordinated breaks and lunches while ensuring adequate coverage at registers to maintain efficient operations throughout the day.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
No Degree - Criminal Justice
Waukesha County Technical College
Pewaukee, WIHigh School Diploma -
Mukwonago High School
Mukwonago, WI06-2014
Skills
- Customer relationships
- Store operations
- Health and safety
- Team management
- Merchandise display
- Stock management
- Product promotion
- Customer service
- Problem-solving
- Multitasking and organization
- Supply ordering
- Loss prevention
Timeline
Asst Store Leader
Kwik Trip
04.2022 - 04.2026
Asst Front End Manager
Menards
04.2016 - 03.2022
No Degree - Criminal Justice
Waukesha County Technical College
High School Diploma -
Mukwonago High School