Perihan Khafagy
Downey,CA
Summary
Proven professional with a track record of enhancing customer experiences at Cairo Restaurant and Caffe, adept in handling complaints and building strong client relationships. Skilled in multitasking and organization, I excel in fast-paced environments, significantly improving client satisfaction and operational efficiency. Expert in reception management and customer service, my approach has consistently resulted in positive feedback and repeat business. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Receptionist Administrator
Ntma Training Centers
Santa Fe Springs, CA
02.2023 - Current
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
Photographer
South Bay Galleria Mall
Redondo Beach, CA
11.2022 - 01.2023
- Digitally edited photos to enhance appearance.
- Took photos from different angles and perspectives to capture perfect images.
- Developed strong relationships with clients through clear communication and professionalism.
- Photographed high-quality images for various print and digital projects.
- Assisted clients in selecting poses, wardrobe and backgrounds to photograph different looks, concepts and locations.
- Offered image proofs to help clients choose best photos from shoot.
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
Customer Service Representative
Cairo Caffe and Restaurant
Anaheim, CA
09.2020 - 09.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
Front Desk Agent
Marriott Mena House
Egypt
05.2014 - 11.2015
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Education
HS Diploma -
Ibn ElNafees Language High School
12.2015
Skills
- Reception Management
- File Organization
- Multi-line phone operation
- Appointment Setting
- Mail handling
- Appointment Scheduling
- Client Relations
- Visitor access management
- Confidential information management
- Guest Relations
- Meeting Coordination
- Customer Service
- Multitasking and Organization
- Administration and Operations
- Handling Complaints
- Relationship Building
Certification
CPR
First Aid
Languages
Arabic
Native or Bilingual
Turkish
Limited Working
French
Limited Working
Timeline
Receptionist Administrator
Ntma Training Centers
02.2023 - Current
Photographer
South Bay Galleria Mall
11.2022 - 01.2023
Customer Service Representative
Cairo Caffe and Restaurant
09.2020 - 09.2022
Front Desk Agent
Marriott Mena House
05.2014 - 11.2015
HS Diploma -
Ibn ElNafees Language High School