PERLA ABEL

Work History

Sierra Classic Custom Homes

2023.11 - Current

Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming environment.
Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our years of experience.
Provided expert guidance throughout the entire buying process, including financing options and closing procedures, easing client concerns and ensuring smooth transactions.
Utilized CRM software to manage leads and track client interactions, improving follow-up strategies and increasing conversion rates.
Implemented effective time management techniques to prioritize tasks efficiently without compromising client services quality or attention to detail.
Delivered informative presentations to clients, articulating the benefits of building on your own property and the timeline that is required.
Partnered with marketing team to develop promotional materials highlighting unique selling points of each property within inventory.

Texas Rejuvenation Integrative Centers Of Health

2023.06 - 2023.10

Improved customer satisfaction by consistently providing exceptional service and maintaining a welcoming spa environment.
Assisted in increasing spa revenue through effective upselling and promotion of additional services and packages.
Streamlined appointment scheduling processes to increase efficiency and reduce wait times for clients.
Managed inventory effectively, ensuring adequate stock levels while minimizing waste and costs.
Trained new staff members on proper procedures, techniques, and customer service standards to maintain consistent quality across all services.
Maintained cleanliness and hygiene standards across all areas of the spa, contributing to a safe and comfortable environment for both staff and clients.
Led spa tours for new members to familiarize guests with services provided.

David Weekley Homes

2022.10 - 2023.06

Prepared and executed new home sales contracts, ensuring accurate price and feature selections.
Established positive flow of communication with homebuyers, realtors, builders and all internal personnel involved in homebuilding process.
Educated buyers looking to sell or buy on current market conditions, incentives, pricing and preferred lenders.
Developed new business and managed new and existing clients.
Met monthly/quarterly sales goals.
Managed and scheduled weekly meetings with buyers and builder to provide progress of home, maintain satisfaction and facilitate smooth purchases.
Promoted properties and community offerings to prospects and realtor community.

EPMA Inc.

2022.02 - 2022.10

Worked with clients in the Energy, Pipeline, Oil & Gas sector as a partner liaison between Directors/Managers and recruiting team to ensure the specific skills needed of each requisition are met and understood to ensure the best possible candidate match.
Reached out to accounts weekly to check on needs, understanding business operations, current projects and offer services.
Built relationships with customers and community to establish long-term business growth.
Collaborated with upper management to implement continuous improvements and exceed team goals.
Managed accounts to retain existing relationships and grow share of business.
Worked closely with Directors and Managers of IT departments to understand needs of additional project managers, developers or other technical staff for upcoming projects.

Engel & Voelkers Houston

2014.07 - 2022.10

Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
Wrote contracts to outline sales and purchases of properties.
Coordinated appointments with buyers, sellers and other realtors to show buyers and tenants prospective homes.
Wrote listings detailing and professionally highlighting property features to increase sales chances.
Used Dotloop to create and prepare documents such as Seller listing documents, Buyer purchase contracts, amendments and other relevant TREC documents.
Liaised and represented both buyers and sellers to provide positive experiences for both parties, as an Intermediary Agent.
Educated clients on changing or updating properties, buying and selling techniques and processes to maintain curb appeal.
Sold over $5M in sales from 2020-2022

DFS Worldwide

2013.02 - 2016.10

SALES & DEVELOPMENT: Determined, provided and tracked logistical support for Clients. Assist with the development of strategic plans for future and on-going business development. Managed a CRM system containing existing and potential clients. Identified prospective customers. Created sales contacts on and off premises using in-person, cold call methods, social media, and following leads of existing clients. Negotiated terms of services, and agreements. Quoting orders, bids, and managed confirmation of pick-up and delivery of goods.
RECRUITMENT: Scheduling and interviewing prospective candidates, background checks, resume evaluation, job fair recruitment
TRAINING: Provide and implement a strong training program in all aspects of logistics and client relations. Training taught to reflect all learning styles; written, aural, visual, physical and verbal. Evaluate productivity and performance metrics for sales associates.