Perla Aguirre
Lodi,CA
Summary
Dynamic leader with proven expertise in customer service management and cash handling, honed at Target and Lowes Home Improvement. Excelled in mentoring staff and enhancing customer satisfaction, achieving significant improvements in productivity. Skilled in multitasking and time management, adept at fostering positive environments and resolving conflicts with empathy.
Overview
17
17
years of professional experience
Work History
Head Cashier
Lowes Home Improvment
04.2024 - Current
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
Manager
La Esperanza Food Truck
09.2013 - 10.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Cashier
Target
08.2008 - 09.2013
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
GED -
Lodi High School
Lodi, CA05.2002
Skills
- Customer service
- Positive attitude
- Time management strength
- Store opening/closing procedures
- Cash handling
- Multi-tasking skill
- Customer service management
- Stock replenishment
- Workplace safety
- Refunds and exchanges
- Flexible schedule
- Opening and closing procedures
- Cash register operation
- Cash handling expertise
Languages
Spanish
Native or Bilingual
Timeline
Head Cashier
Lowes Home Improvment
04.2024 - Current
Manager
La Esperanza Food Truck
09.2013 - 10.2023
Cashier
Target
08.2008 - 09.2013
GED -
Lodi High School
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