Perla Aleman-Canales
Waterford
Summary
Dedicated professional with strong multitasking skills and a focus on delivering exceptional customer service, with strong administrative support. Proven ability to handle high-pressure situations while maintaining attention to detail and enhancing client satisfaction.
Overview
7
7
years of professional experience
Work History
Secretary
General RV
08.2021 - 03.2022
- Maintained organized filing systems, improving document retrieval processes.
- Supported daily office operations by handling phone inquiries and responding to emails promptly.
- Answered multi-line phone system and enthusiastically greeted callers.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
Waitress
Miyako's Japanese Steakhouse
11.2019 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Delivered exceptional customer service in fast-paced environment, enhancing guest satisfaction and loyalty.
Education
High School Diploma -
Brandon High School
Ortonville, MI06-2019
Associate of Applied Science - Paralegal Studies
Oakland Community College
Bloomfield Hills, MI05-2027
Skills
- Customer service
- Strong multitasking
- Attention to detail
- Decision-making
- Memory retention
- Time management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Secretary
General RV
08.2021 - 03.2022
Waitress
Miyako's Japanese Steakhouse
11.2019 - Current
High School Diploma -
Brandon High School
Associate of Applied Science - Paralegal Studies
Oakland Community College