Perla Fernandez
Fontana,CA
Summary
Experienced RGA CUSTOMER CARE with 5 years in handling customer return and exchange requests. Greeted customers and evaluated return request policy compliance, inspected merchandise and prepared for replacements. Outgoing representative devoted to customer satisfaction. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Customer Returns Processor
Minka Lighiting
Corona, CA
05.2018 - Current
- Worked closely with other departments such as, Customer Service, Logistics, Accounting, and Quality Control to ensure,warehouse timely resolution of return requests.
- Maintained comprehensive knowledge of product inventory, manufacturer warranty details and company product protection plans potentially offsetting return requests.
- Attached identifying tags to track returned items and put back into stock.
- Delivered high-quality customer service by gathering feedback on product issues, malfunctions and deficiencies.
Warehouse Clerk
Spectrum Brands
Mira Loma, CA
03.2011 - 08.2016
- Maintained accurate inventory records using computerized tracking system.
- Checked in shipments and distributed them to the appropriate departments.
- Maintained accurate inventory records by updating computer databases, tracking product movement and recording discrepancies.
- Performed regular physical audits of warehouse stock.
- Processed customer orders accurately and promptly.
Education
CERTIFICATE - Medical Assisting
UEI ONTARIO CA
Ontario, CA10-2012
Skills
- Complaint Handling
- Workplace Safety
- Customer Service
- Order Processing
- Adaptability and Flexibility
- Inbound and Outbound Calling
- LiveChat Messaging
- Calm Under Pressure
- Problem-Solving Abilities
- Self Motivation
- Problem-Solving
- Data Entry
- MS Office
- Oracle EnterpriseOne
- Multitasking
- Computer Skills
- SPANISH Fluency
Timeline
Customer Returns Processor
Minka Lighiting
05.2018 - Current
Warehouse Clerk
Spectrum Brands
03.2011 - 08.2016
CERTIFICATE - Medical Assisting
UEI ONTARIO CA
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