Perla Garcia

• Maintained a safe environment for staff and visitors through proactive surveillance and communication.
• Responded quickly to emergency situations to assess and deflect issues.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Completed full building and grounds patrols to spot and investigate concerns.

Secure entrances and exits.

Observed and report.

• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Helping customer with logging issues
• Answer financial aid questions and inquiries.

• Handling incoming calls.
• Helping customers with their stimulus checks questions.

• Managed a number of in-bound calls and ensured a number of donations during each shift
• Made calls inquiries for donations on medical equipment/products and documented these calls
• Answered any questions or concerns.

• Managed a number of in-bound calls and provided excellent customer service
• Sold identity theft protection for account holders of a specified banking client
• Completed outbound political calls and recorded responses for clients.

• Welcomed customers to the store and provided customer service
• Managed the cash register and helped complete customers' purchases
• Would also help customers with suggestions such as colors, products, brands, etc
• Stocked and fronted merchandise to ensure cleanliness and order in the store.