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Perla Gomez
Yakima,WA
Summary
Dedicated medical receptionist with proven expertise in patient scheduling and HIPAA compliance. Committed to enhancing patient experiences through effective communication and problem-solving.
Overview
21
21
years of professional experience
Work History
Medical Receptionist
Yakima Neighborhood Health Services
Yakima, WA
02.2022 - Current
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Coordinated patient intake processes, ensuring accurate data entry and documentation compliance.
- Assisted in maintaining patient confidentiality and compliance with HIPAA regulations.
- Enhanced patient experience by addressing inquiries and resolving concerns promptly.
- Checked patient insurance, demographic, and health history to keep information current.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
Medical Receptionist
Quality Care Medical Clinic
Yakima, Wa
08.2005 - 04.2020
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Checked patient insurance, demographic, and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient intake processes, ensuring accurate data entry and documentation compliance.
Education
GED -
Clatsop Community College
Astoria, OR05-1990
Business And Clerical Training -
Tongue Point Job Corps Center
Astoria, OR06-1990
Skills
- Front desk operations
- Telephone etiquette
- Customer service
- Problem-solving
- Epic systems
- Data entry software
- Patient scheduling
- Patient registration
- HIPAA compliance
- Insurance verification
- Patient relations
- Proficient in [software]
- Typing and filing
Timeline
Medical Receptionist
Yakima Neighborhood Health Services
02.2022 - Current
Medical Receptionist
Quality Care Medical Clinic
08.2005 - 04.2020
Business And Clerical Training -
Tongue Point Job Corps Center
GED -
Clatsop Community College