Perla Guillen
Corsicana,TX
Summary
Driven professional boasting a background as a liaison for families and patients for obtaining support for improved development. An organized and well-meaning advocate consistently manages a heavy caseload and offers training in crisis intervention..
Overview
9
9
years of professional experience
Work History
Patient Engagement Associate
AXXESS CONSULT INC
Dallas, TX
08.2021 - Current
- Conduct patient-satisfaction surveys (CAHPS) to evaluate healthcare experiences
- Utilize structured data collection methods via mail and telephone
- Engage in professional and personable interactions to gather essential information
- Collect accurate healthcare data for business benchmarking and customer experience enhancement
- Perform additional responsibilities as directed by management
MDT/Family Advocate
Navarro County Advocacy Center
Corsicana, TX
11.2019 - 08.2021
- Enter and draft summaries of Statewide Intakes into the database
- Conduct intakes and forensic interviews with non-offending caregivers
- Collaborate with multidisciplinary teams to ensure client voices are heard
- Provide support and information to clients and non-offending family members navigating the judicial system
- Connect clients with community resources and assist with crime victim compensation applications
Sales Advocate
Cricket Wireless
Corsicana, TX
10.2016 - 11.2019
- Achieve sales targets through merchandising and promotional activities
- Provide prompt and courteous customer service, assessing customer needs to find suitable wireless packages
- Stay informed about product offerings, promotions, and loyalty programs
- Educate customers through product demonstrations and assist sales team members
Inbound Health Insurance Agent
Teletech
Ennis, TX
08.2018 - 01.2019
- Assist customers in understanding insurance coverages and selecting suitable products
- Respond to customer inquiries with compassion and active listening
- Multitask to gather information and provide accurate advice
- Identify additional customer needs and recommend appropriate solutions
Education
Associate Degree - Paralegal Studies, Criminal Justice
Navarro College
Corsicana, TX05.2021
Skills
- Data collection
- Case collaboration
- Customer relationship management
- File management
- Client advocacy
- Attention to detail
Languages
Spanish
Native/ Bilingual
Timeline
Patient Engagement Associate
AXXESS CONSULT INC
08.2021 - Current
MDT/Family Advocate
Navarro County Advocacy Center
11.2019 - 08.2021
Inbound Health Insurance Agent
Teletech
08.2018 - 01.2019
Sales Advocate
Cricket Wireless
10.2016 - 11.2019
Associate Degree - Paralegal Studies, Criminal Justice
Navarro College