Perla Hernandez
Omaha,NE
Summary
Lead Assistant with talent supporting senior managers and upper management in decision making and improved productivity. Manage administrative and clerical functions, scheduling, logistics, meetings and provide follow-up on important projects and initiatives. Strong organizational and communication skills with attention to detail and accuracy.
Overview
8
8
years of professional experience
Work History
Associate Banker
JP Morgan Chase & Co. Midtown Crossing
08.2022 - Current
- Initial point of contact for many customers, as they complete their banking needs to work toward their financial goals
- Demonstrate excellent customer service abilities, offering consumer-bankfocused products and services, and proactive client education on using accessible access channels while actively working with others to assist clients
- Proactive customer outreach, success evaluation, and provision of new tools that help clients achieve their objectives in consumer banking and investment.
Universal Banker II
Bank of the West, Benson-Dundee
04.2021 - 08.2022
- Providing accurate information to customers based on product and service knowledge and understanding of the banking industry
- Building relationships with customers by identifying needs and offering solutions
- Sales through checking account openings, credit cards, personal loans, mortgages, savings
- Cash handling-accepting cash and checks for deposit, validates amounts, and searches for check endorsements
- Cash checks for customers or non-customers after verifying identification and checking account balances in accordance with bank policy
- Complying with all applicable policies, laws, and regulations.
Contact Center Representative II
Bank of the West, Contact Center
12.2019 - 04.2021
- Responsible for correctly answering inbound phone calls from potential and existing clients about a variety of banking-related issues
- Completes maintenance requests such as address changes, check orders, stop payments, account closures, and ATM/Debit card captures.
Interpreter/Translator
Southwest Iowa Families Inc, Red Oak, IA
01.2016 - 01.2018
- Translate documents and other material from the English language to the Spanish Language
- Interpret conversations between non-English speaking parents and medical professionals.
Education
Graduated December 2022 - Political Science
University of Nebraska Omaha
Graduated December 2022 - Latin American Studies
University of Nebraska Omaha
Associate of Arts Degree - Pre-Law
Iowa Western Community College
Skills
- Team collaboration
- Effective communication
- Risk management
- Attention to detail
- Cash handling
- Data analysis
Honors And Awards
- Chancellor's List (Fall 2018-December 2022)
- National Honor Society (Fall 2018-Spring 2022)
Leadership Experience
- Maverick Productions, Coordinator, Maverick Productions is committed to creating innovative and inclusive experiences, Fall 2020, Fall 2021
- Bernie Sander precinct captain, 2020 Presidential Election
- Heartland Workforce Solutions resume workshop volunteering
- Foodbank for the Heartland volunteering
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Associate Banker
JP Morgan Chase & Co. Midtown Crossing
08.2022 - Current
Universal Banker II
Bank of the West, Benson-Dundee
04.2021 - 08.2022
Contact Center Representative II
Bank of the West, Contact Center
12.2019 - 04.2021
Interpreter/Translator
Southwest Iowa Families Inc, Red Oak, IA
01.2016 - 01.2018
Graduated December 2022 - Political Science
University of Nebraska Omaha
Graduated December 2022 - Latin American Studies
University of Nebraska Omaha
Associate of Arts Degree - Pre-Law
Iowa Western Community College
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