Perla Hernandez
San Antonio,TX
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills honed at Redhook Seafood Restaurant & Bar. Proven ability to enhance guest satisfaction through effective problem-solving and multitasking. Experienced in cash handling and team collaboration, consistently achieving high standards in service and cleanliness.
Overview
2
2
years of professional experience
Work History
Server
Redhook Seafood Restaurant & Bar
San Antonio, TX
01.2024 - Current
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Managed multiple tables efficiently, prioritizing tasks to meet guest needs promptly.
- Collaborated with kitchen staff to ensure timely food delivery and accuracy of orders.
- Assisted in training new servers on menu items and restaurant procedures.
- Maintained cleanliness and organization of dining area, enhancing overall ambiance.
- Handled cash transactions accurately, ensuring secure payment processing at end of shifts.
- Resolved customer complaints effectively, improving satisfaction and retention rates.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Warehouse Worker
Toyota Motor Manufacturing
San Antonio, TX
10.2023 - 01.2024
- Loaded and unloaded shipments, ensuring accurate inventory management.
- Conducted quality inspections on incoming and outgoing products for compliance.
- Maintained cleanliness and organization of work areas to enhance safety standards.
- Collaborated with team members to streamline processes and improve workflow efficiency.
- Assisted in training new employees on equipment operation and safety protocols.
- Monitored stock levels, reporting discrepancies to management for timely resolution.
- Implemented best practices for material handling, reducing waste and improving productivity.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
Education
Associate of Applied Science - Sonography
St.Philips College
San Antonio, TX05-2028
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Customer service
- Cleanliness standards
- Safe food handling
- Service prioritization
- Team collaboration
- Supply restocking
- Quality control
- Upselling techniques
- Price memorization
- Team member support
- Positive and professional
- Positive guest interactions
- Team player
- Adaptable and flexible
- Reliability
- Multitasking Abilities
- High energy and stamina
- Team leadership
- Problem-solving
- Cool under pressure
- Excellent communication
Timeline
Server
Redhook Seafood Restaurant & Bar
01.2024 - Current
Warehouse Worker
Toyota Motor Manufacturing
10.2023 - 01.2024
Associate of Applied Science - Sonography
St.Philips College