Perla Inzunza
Fontana,CA
Summary
Compassionate caregiver with extensive experience at Sevita California Mentor, skilled in medication administration and emotional support. Proven ability to enhance client independence and well-being through personalized care plans. Strong communicator and team collaborator, dedicated to fostering positive relationships and improving quality of life for individuals with special needs.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Caregiver, Special Needs
Sevita California Mentor
8621 Juniper Avenue Fontana, CA 92335
02.2022 - Current
- Assisted individuals with daily living activities, promoting independence and enhancing quality of life.
- Provided compassionate support to clients with special needs, fostering positive relationships and trust.
- Implemented personalized care plans to meet unique physical and emotional needs of clients.
- Monitored client health conditions, reporting changes to supervisors for timely intervention.
- Maintained cleanliness and safety in living environments, ensuring comfort and hygiene standards.
- Adapted communication styles to effectively engage with non-verbal or differently-abled clients.
- Prepared meals and snacks and fed clients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Communicated well both verbally and in writing with clients, guardians, and medical professionals.
- Help and show our clients to count and manage there own money.
- Pick up and drop off our clients at there homes either using our personal vehicle or our wheelchair van.
Volunteer
Loma Linda East Campus Urgent Care
25333 Barton Rd, Loma Linda, CA 92354
05.2018 - 03.2020
- Assisted in patient intake processes, ensuring accurate documentation and efficient service delivery.
- Escorted patients to there correct testing facility.
- Kept family memebers updates via phone call or in-person on there loves ones getting surgery done.
- Maintained cleanliness and organization of waiting and examination areas, promoting a welcoming environment for patients.
- Collaborated with team members to streamline daily workflows, improving patient experience and care efficiency.
- Responded promptly to patient inquiries, providing information on services and appointment scheduling.
- Participated in training sessions to enhance knowledge of healthcare protocols and emergency procedures.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
Cashier
Tacos Xalisco
8407 Cherry Ave, Fontana, CA 92336
04.2015 - 06.2017
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of work area to ensure a welcoming environment.
- Assisted in inventory management by restocking items and monitoring stock levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Developed and implemented efficient food preparation processes, enhancing overall kitchen productivity.
- Monitored food quality and presentation, upholding high standards of hygiene and culinary excellence.
Cashier Team Lead
Del Taco
9906 Sierra Ave., Fontana, CA 92335
07.2010 - 11.2014
- Oversaw daily cash handling and reconciliation processes to ensure accuracy and accountability.
- Trained and mentored new team members on operational procedures and customer service standards.
- Implemented strategies to enhance customer experience, resulting in improved satisfaction ratings.
- Coordinated team schedules and workload distribution for efficient service during peak hours.
- Resolved customer complaints promptly, enhancing loyalty through effective conflict resolution techniques.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Oversaw daily kitchen operations, ensuring high standards of food quality and presentation.
- Streamlined food preparation processes, enhancing efficiency and reducing waste in meal production.
Education
High School Diploma -
Fontana High School
Fontana, CA06.2006
Skills
- Team collaboration
- Medication administration
- Clear communication
- Feeding assistance
- Transportation assistance
- Wheelchair transfers
- Emotional support
- Social skills development
- Customer Service
- Cashier
Certification
CPR Certified
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Caregiver, Special Needs
Sevita California Mentor
02.2022 - Current
Volunteer
Loma Linda East Campus Urgent Care
05.2018 - 03.2020
Cashier
Tacos Xalisco
04.2015 - 06.2017
Cashier Team Lead
Del Taco
07.2010 - 11.2014
High School Diploma -
Fontana High School