Perla Perez
Scottsdale,AZ
Overview
4
4
years of professional experience
Work History
Loss Mitigation Representative
Servbank
04.2023 - Current
- Reached out to borrowers to discuss current status and loan workout options.
- Assessed clients' financial data to determine loan suitability.
- Helped customers navigate options to maintain homeownership.
- Discussed property liquidation options with customers.
- Explained legal aspects of loan to borrower, as well as payment terms and clauses.
- Assisted with short sales and deed in lieu processes.
Behavioral Health Technician
Centria Healthcare Autism Services
03.2023 - Current
- Devised problem-solving methods such counseling, psychotherapy and homework assignments to improve clients' quality of life.
- Assisting clients with day - to - day activities.
- Monitoring clients progress on achievements and learning opportunities.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Recommended continuing care and medications to clients and communicated with family members on treatment and discharge plans.
Executive Assistant
TIDEE
01.2022 - 05.2023
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Created expense reports, budgets and filing systems for management team.
- Trained junior office staff in correct procedures and reporting requirements.
- Filed paperwork and organized computer-based information.
- Worked with senior management to initiate new projects and assist in various processes.
- Managed residential properties and prepared homes for clients prior to arrival.
- Scheduling and assisted with payroll.
Loss Mitigation Customer Ally
The Money Source
01.2020 - 04.2023
- Reached out to borrowers to discuss current status and loan workout options.
- Assisted with short sales and deed in lieu processes.
- Black Knight Portal usage at all times.
- Discussed property liquidation options with customers.
- Provided break downs of escrow and principal and interest.
- Upheld hard conversations to help customers navigate through options to maintain their home.
Education
Bachelor of Science - Tourism Development & Management
Arizona State University
Phoenix, AZ05.2023
Associate of Arts - General Studies
Mesa Community College
Mesa, AZ05.2021
High School Diploma -
Desert Hills High School
Gilbert, AZ05.2019
Skills
- Mortgage Servicing Understanding
- Pricing Policies
- Customer Accounts Management
- Patient Intervention
- Excellent Customer Service Skills
- Administrative Support
- Bilingual
- Records Management
Timeline
Loss Mitigation Representative
Servbank
04.2023 - Current
Behavioral Health Technician
Centria Healthcare Autism Services
03.2023 - Current
Executive Assistant
TIDEE
01.2022 - 05.2023
Loss Mitigation Customer Ally
The Money Source
01.2020 - 04.2023
Bachelor of Science - Tourism Development & Management
Arizona State University
Associate of Arts - General Studies
Mesa Community College
High School Diploma -
Desert Hills High School
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