Open To Work
Perla Resendiz Molina
Police Investigative Assistant
Plano,Texas
Work Preference
Summary
Dynamic administrative professional with extensive experience at the Plano Police Department, excelling in administrative support and document management. Bilingual in English and Spanish, I effectively enhance communication and streamline case filing. Known for precision, focus, and adaptability, I consistently deliver high-quality results in fast-paced environments.
Overview
4
4
years of professional experience
5
5
Certification
Work History
Police Investigative Assistant
Plano Police Department
Plano, United States
04.2024 - Current
- Provide comprehensive administrative and investigative support to detectives within the Criminal Investigations Division, ensuring accurate and timely case progression.
- Managed and maintained sensitive records, digital evidence, and case logs, ensuring confidentiality and adherence to chain-of-custody requirements.
- Prepare, review, and file arrest, warrant, and court-related documentation in compliance with legal and departmental standards.
- Coordinate schedules, communications, and workflow priorities to support high-volume investigative operations.
- Delivered accurate Spanish translation and interpretation, facilitating effective communication during investigations and public interactions.
- Notarize legal documents and assist with drafting court orders, ensuring procedural accuracy and compliance.
- Served as a reliable point of contact for internal teams, the public, and outside agencies, maintaining professionalism in high-pressure and time-sensitive situations.
- Facilitated communication by routing phone calls from Plano residents to relevant units or detectives for timely case information.
- Maintained accurate records of case files and evidence submissions for tracking purposes.
- Used database systems to retrieve and analyze suspect criminal history information.
File Coordinator
WDS Legal
Dallas, United States
11.2023 - 04.2024
- Coordinate and manage written deposition files across multiple legal cases, ensuring accuracy, completeness, and timely processing.
- Issue and track subpoenas via mail, email, and certified delivery, maintaining compliance with legal requirements and deadlines.
- Monitored subpoena responses and followed up with record custodians to ensure timely document receipt.
- Organize, review, and prepare records for delivery to legal teams, ensuring proper documentation and confidentiality.
- Streamline file coordination processes to improve turnaround times and workflow efficiency.
- Processed invoices and managed payments for record requests, addressing custodian inquiries professionally.
- Maintained detailed case tracking systems and communication logs to enhance case management efficiency.
- Assisted in preparing legal documents and filings for attorney clients.
Customer Service Representative
TTEC
Remote, United States
07.2023 - 11.2023
- Acted as the primary point of contact for Kaiser Permanente members, providing accurate information about health insurance benefits, eligibility, claims, and coverage.
- Managed high volume of inbound calls, ensuring compliance with HIPAA regulations and organizational policies.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolve member inquiries efficiently by navigating multiple systems and documenting interactions thoroughly and accurately.
- De-escalate complex or sensitive situations with professionalism, empathy, and clear communication.
- Collaborated with internal teams to resolve issues promptly, enhancing overall member experience.
- Achieved performance metrics for call quality, accuracy, and resolution time in fast-paced healthcare environment.
- Maintain confidentiality and professionalism while supporting members with time-sensitive healthcare-related needs.
- Maintained up-to-date knowledge of company policies and procedures.
- Documented customer feedback to help improve service quality initiatives.
Receptionist
Park Place Lexus Plano
Plano, United States
05.2022 - 07.2023
- Provided the first point of contact for clients, delivering a polished and luxury-level customer experience in a high-volume dealership.
- Manage multi-line phone systems and in-person guest interactions, ensuring inquiries are routed accurately and efficiently.
- Maintain front-desk operations, including inventory tracking, document handling, and administrative support.
- Support daily dealership operations by anticipating needs, resolving minor issues independently, and ensuring a seamless client flow.
- Uphold brand standards through professional communication, attention to detail, and a customer-first approach.
- Coordinated scheduling, calendar management, and internal communications to enhance support for sales, service, and management teams.
- During high traffic days, create and maintain a check in log for clients - reaching out via phone once a Sales Experience Manager is ready to assist them.
- Facilitated the generation of temporary tags for recently sold vehicles.
- Processed incoming mail and packages, ensuring timely distribution.
- Assisted in inventory management of office supplies and materials.
- Assisted GM Admin Assistant by creating monthly schedule for all receptionists, ensuring coverage and operational efficiency.
Education
BS - Criminal Justice
Texas Woman's University
Denton, TX12.2023
Skills
- Administrative support
- Document management
- Precision focus
- Client support
- Technical proficiency
- Microsoft
- Fluent in English & Spanish
- Adaptability
- Database administration
Certification
- Excel with Copilot: AI-Driven Data Analysis, 01/01/26
- Career Essentials in Data Analysis, 01/01/26
- Learning Microsoft 365, 01/01/26
- Administrative Professional Foundations, 01/01/26
- Career Essentials in Administrative Assistance, 01/01/26
Awards
- Chief Unit Award, Plano Police Department, 01/01/25, Award presented to the CISD Investigative Assistants as an expression of the Chiefs respect and commendation for the members devotion to duty reflecting the Plano Police Departments ideals and traditions of service and protection.
- Employee Commendation, Plano Police Department, 10/01/24, Received commendation from Detective Jerry Minton (CSID Financial Crimes Unit) for Court Order support - from drafting to processing confidential records returns.
Languages
- Spanish
- English
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- Plano Police Association
Languages
English
Native language
Spanish
Proficient (C2)
C2
Timeline
Police Investigative Assistant
Plano Police Department
04.2024 - Current
File Coordinator
WDS Legal
11.2023 - 04.2024
Customer Service Representative
TTEC
07.2023 - 11.2023
Receptionist
Park Place Lexus Plano
05.2022 - 07.2023
BS - Criminal Justice
Texas Woman's University