Perla Rodriguez
Wichita,KS
Summary
I am a hard working individual who can problem solve under pressure. My devotion to customers is unparalleled, as leaving them satisfied also satisfies myself. Empathy is what drives me to give the best service that I can possibly provide. I can work well with others to give the best possible experience to any client.
On top of working well with others, I am an excellent leader who strives to have a successful shift every time with my superb conflict-resolution skills. I believe that morale is supremely important to a workplace, so a positive attitude is my default to foster an environment where everyone is happy to follow my leadership!
Overview
6
6
years of professional experience
Work History
Food Unit Lead
Touchpoint, St. Francis Hospital
Wichita, KS
05.2023 - Current
- Completed opening and closing duties to facilitate business operations.
- Coached and trained employees and managed daily work assignments to enhance operations.
- Resolved customer complaints and reported issues to senior management.
- Delegated tasks to employees and monitored activities and task completion.
- Reinforced rules to promote superior employee performance.
- Worked closely with call center to resolve conflicts
Idependent Contractor
DoorDash
Wichita, KS
04.2021 - Current
- Deliver high level of customer service and support by collecting food from a merchant and delivering it to the client in a speedy and careful manner
Culinary Ambassador
TouchPoint, St. Francis Hospital
Wichita, KS
09.2021 - 05.2023
- Delivered trays to patient in a fast and efficient manner, giving excellent customer service.
- Cleaned, sanitized and maintained food storage, preparation and serving areas.
- Developed nutritious menus and ordered variety of healthy food to change up menu offerings.
- Communicated with patients to understand culinary needs and preferences and adjusted menus and services in response.
- Worked on extremely fast paced tray lines (in a different position) to ensure meals were accurate and on time.
- Hospital houses up to 400 patients, with the work divided upon 14 staff members per shift
Sales Associate
Jcpenney, Towne West Mall
Wichita, KS
12.2018 - 03.2020
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Was the representative of my department, therefore helped bring new ideas to further sales
- Provided excellent customer service when cashiering and whenever inquired about merchandise
- Engaged customers in friendly, professional dialogue to determine needs.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Education
Bachelor of Science - Environmental And Sustainability Engineering
Wichita State University
Wichita, KS05-2028
High School Diploma -
South High School
Wichita, KS05.2021
Skills
- Fluent in both Spanish and English
- Safety understanding
- Excellent Customer Service
- Superb Driving Skills
- Problem Solver
- Magnificent Communicator
- Conflict Resolution
- Employee Attendance Monitoring
- Training Assistance
- Verbal and Written Communication
- POS System Operation
- Experience in Leadership
- Shift Paperwork Completion
- Can type 45 wpm
- Proficient in Microsoft Office products and web based applications
Accomplishments
- Have a Seal in Biliteracy
- Graduated With Honor Roll
- Mentored 5 new sales associates.
- Consistently maintained high customer satisfaction ratings.
- Always a first choice candidate to train new associates, up until promotion.
- Supervision - Supervised team of 12 staff members.
- Was put in a task force to hire a new manager.
Timeline
Food Unit Lead
Touchpoint, St. Francis Hospital
05.2023 - Current
Culinary Ambassador
TouchPoint, St. Francis Hospital
09.2021 - 05.2023
Idependent Contractor
DoorDash
04.2021 - Current
Sales Associate
Jcpenney, Towne West Mall
12.2018 - 03.2020
High School Diploma -
South High School
Bachelor of Science - Environmental And Sustainability Engineering
Wichita State University
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