Perla Rueda
Fort Worth,TX
Summary
Customer Service Representative with 8+ years of experience managing full order lifecycle processes, including order entry, inventory allocation, and logistics coordination. Skilled in handling multiple accounts, ensuring order accuracy, and coordinating with her warehouse and carriers to support on-time shipments. Recognized for strong organization, attention to detail, and ability to keep operations running smoothly.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Universal Polymers Corporation
Arlington, TX
06.2021 - 04.2026
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed order processing and tracked shipments to ensure timely delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to enhance service quality and improve customer satisfaction ratings.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed full order lifecycle from Purchase Order receipt through shipment and delivery.
- Scheduled freight by communicating with carriers and coordinating pickups via e-mail.
- Managed multiple customer accounts simultaneously in a fast-past environment.
- Coordinating with Warehouse team by preparing and issuing pick tickets.
- Allocated inventory and finalize order within internal system.
Customer Service Representative
King Ranch Turfgrass
Arlington, TX
04.2017 - 04.2021
- Supported front office operations and customer service functions.
- Managed incoming requests, phone calls and customer interactions.
- Assisted with administrative duties and maintained organized workflows.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Mansfield Summit High School
Mansfield, TXSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Microsoft outlook
- Order processing
- Administrative support
- Microsoft PowerPoint
- Spreadsheets
- Attention to Detail
- Order fulfillment
- Logistics Coordination and Freight Scheduling
- Customer Account Management
- Inventory Allocation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Universal Polymers Corporation
06.2021 - 04.2026
Customer Service Representative
King Ranch Turfgrass
04.2017 - 04.2021
High School Diploma -
Mansfield Summit High School