Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Perla Sanchez

Wichita ,KS

Summary

Dynamic professional with extensive experience in customer relations and organizational skills, notably at Family First Insurance. Proven ability to enhance client satisfaction through effective communication and appointment scheduling. Recognized for maintaining accurate records and providing exceptional service, contributing to a positive and efficient work environment. Strong data entry and time management abilities.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

7
years of professional experience

Work History

Family First Insurance

Receptionist
08.2024 - 12.2024

Job overview

  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Corresponded with clients through email, telephone, or postal mail.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

McDonald's Fast Food Restaurant

Restaurant Shift Manager
09.2019 - 05.2024

Job overview

  • Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
  • Excelled in every store position and regularly backed up front-line staff.
  • Assigned tasks to employees and oversaw opening and closing of restaurant.
  • Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
  • Trained new hires on company policies, procedures, and customer service expectations, contributing to a well-prepared workforce.
  • Monitored employee food handling, safety and uniform requirements.
  • Demonstrated strong leadership by setting a positive example for team members, consistently adhering to company policies and maintaining an unwavering commitment to excellent customer service.
  • Maintained a clean and welcoming dining environment, conducting regular inspections to ensure adherence to health and safety standards.
  • Communicated with health inspectors during inspections and resolved issues found.

Tienda Del Ahorro

Cashier
10.2017 - 07.2019

Job overview

  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Education

Graduation Alliance
Wichita Ks

GED
10-2024

University Overview

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Customer/Client relations
  • Verbal and written communication
  • Scheduling appointments
  • Greeting and seating clients

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Receptionist
Family First Insurance
08.2024 - 12.2024
Restaurant Shift Manager
McDonald's Fast Food Restaurant
09.2019 - 05.2024
Cashier
Tienda Del Ahorro
10.2017 - 07.2019
Graduation Alliance
GED
Perla Sanchez