PERLA TORRES
CHICAGO,IL
Summary
Top-performing professional with substantial experience in banking and finance. Dedicated to establishing long-term relations with customers to demonstrate trust and decrease account closure rates. Adept at understanding customer needs to recommend appropriate banking products. Driven to help clients make responsible and financially beneficial decisions. Knowledgeable of branch operations and financial products to best support company and customers.
Overview
15
15
years of professional experience
Work History
PERSONAL BANKER II
FIFTH THIRD BANK
03.2016 - Current
- Currently a member of Banker Council updating region of any digital updates
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Cross-sold bank products and services to meet customer needs and provide options.
- Promoted financial products by maintaining excellent service offering knowledge.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
BARISTA
STARBUCKS
06.2013 - 03.2016
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
CASHIER
MCDONALD'S
09.2012 - 06.2013
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
INTERNSHIP STUDENT
POSSE FOUNDATION
05.2012 - 08.2012
- Analyzed problems and worked with teams to develop solutions.
- Participated in workshops and presentations related to projects to gain knowledge.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Interacted with students by phone, email, or in-person to provide information.
SHOE SALES ASSOCIATE
JCPENNEY
06.2008 - 08.2010
- Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
- Selected, recommended, and helped obtain or locate merchandise based on customer desires and needs.
- Organized store merchandise racks by size, style, and color to maintain clean, visually-appealing showroom.
Education
Bachelor of Arts - Sociology And Anthropology
DePauw University
Greencastle, IN05.2014
Skills
- Customer Service
- Attention to Detail
- Regulatory Compliance
- Branch Operations
Languages
Spanish
Native or Bilingual
Timeline
PERSONAL BANKER II
FIFTH THIRD BANK
03.2016 - Current
BARISTA
STARBUCKS
06.2013 - 03.2016
CASHIER
MCDONALD'S
09.2012 - 06.2013
INTERNSHIP STUDENT
POSSE FOUNDATION
05.2012 - 08.2012
SHOE SALES ASSOCIATE
JCPENNEY
06.2008 - 08.2010
Bachelor of Arts - Sociology And Anthropology
DePauw University
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