Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Perla Vicharelli

Asset Protection Operations Coach
Laredo,TX

Summary

High-potential Asset Protection Coach with strong leadership skills and a proven ability to drive results across operations, safety, and shrink reduction. As Community Champion, led major outreach initiatives and oversaw key projects such as the store’s grand reopening. Known for developing talent, protecting assets, and building store culture — well-positioned to transition into a Store Lead role with impact across people, performance, and community.

Overview

6
6
years of professional experience
1
1
Certification
2
2
Languages

Work History

Asset Protection Operations Coach

Walmart
Laredo, TX
09.2021 - Current
  • Drove store performance to lead the market in apprehensions and deterrences from 2021–2025, setting the standard for effective theft prevention and associate engagement.
  • Successfully challenge accident-related costs year over year, securing $50,000 in annual credits returned to the store’s bottom line through detailed investigation, documentation, and follow-up with claims.
  • Served as acting MAPM for 3 months, overseeing shrink, safety, and compliance across multiple stores while partnering with Market Manager George Herrera to tour locations, assess store readiness, and coach AP and operations teams.
  • Assisted in multiple high-shrink reviews across Austin and San Antonio markets, supporting action plan development and execution; also provided operational support during Austin market inventories to ensure accurate counts and compliance.
  • Proactively supported other stores without APOC coverage by independently managing their full inventory process — from 30 days out through completion — resulting in shrink reduction and under-plan results two years in a row through precise planning, team coaching, and operational discipline.

Frontend Team Lead

Walmart
Laredo, Texas
10.2019 - 09.2021
  • Successfully led a team of 20+ associates, improving productivity and reducing turnover through consistent coaching, mentorship, and recognition programs.
  • Resolved customer escalations with a 90% satisfaction rate, contributing to an improved store reputation and positive online reviews.
  • Oversaw accurate daily cash handling and deposits exceeding $80,000, maintaining 100% compliance with company audit standards.

Skills

  • Team Coaching & Mentorship

  • Performance Management

  • Store Operations Management

  • Strategic Planning & Execution

  • In-Store Sales Optimization

  • Shrink & Margin Protection

  • Customer Service Leadership

  • Culture & Morale Building

  • Store of the Community Engagement

Certification

Wicklander-Zulawski Certified

Timeline

Wicklander-Zulawski Certified

06-2024

Asset Protection Operations Coach

Walmart
09.2021 - Current

Frontend Team Lead

Walmart
10.2019 - 09.2021

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Perla VicharelliAsset Protection Operations Coach
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