Pernard Anderson
Atlanta,GA
Summary
Talented leader offering over 20 years of experience in preparing and serving diverse foods. Motivates employees to exceed customer expectations in high-volume settings while maintaining strong quality and effective cost controls. Service-oriented with good multitasking, safety management and decision-making skills.
Overview
22
22
years of professional experience
Work History
Manager
Hooters
Newnan, GA
07.2021 - Current
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Assistant General Manager
Chipotle
East Point, GA
10.2020 - Current
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Mentored and motivated team members to efficiently achieve challenging business goals.
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
Restaurant Manager/Theater Manager
Cinemark
Los Angeles , CA
09.2017 - 03.2020
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Skillfully interacted with external vendors to obtain best quality in pricing and product.
- Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
Assistant General Manager
Buffalo Wild Wings
Los Angeles, CA
06.2011 - 09.2017
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Managed team schedule with eye for coverage needs and individual strengths.
- Mentored and motivated team members to efficiently achieve challenging business goals.
- Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Motivated, trained and disciplined employees to maximize performance.
- Completed inventory purchases and oversaw restocking.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
- Purchased food and cultivated strong vendor relationships.
Bartender/Shift Manager
T.G.I.Friday's
Inglewood, CA
12.1999 - 06.2011
- Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Managed accurate register and produced daily sales reports backing up inventory usage numbers.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
Education
High School Diploma -
Gentry High School
Indianola, MS06.1992
Skills
- Recipes and menu planning
- Performance improvement
- Marketing and Advertising
- Food Preparation and Safety
- Recruitment
- Point of Sale (POS) system operation
- Order Delivery Practices
- Staff Management
- Kitchen equipment operation and maintenance
- Natural leader
- Staff Scheduling
Timeline
Manager
Hooters
07.2021 - Current
Assistant General Manager
Chipotle
10.2020 - Current
Restaurant Manager/Theater Manager
Cinemark
09.2017 - 03.2020
Assistant General Manager
Buffalo Wild Wings
06.2011 - 09.2017
Bartender/Shift Manager
T.G.I.Friday's
12.1999 - 06.2011
High School Diploma -
Gentry High School