Pernel L. Page
Summary
Accomplished Restaurant General Manager with over 10 years of leadership in high-volume quick-service and fast-casual environments. Expertise in driving sales growth, enhancing operational efficiency, and building strong teams. Skilled in hiring, training, scheduling, and managing inventory while fostering a positive culture and ensuring compliance with food safety standards.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Route Sales Representative
Frito Lay
06.2024 - Current
- Managed high-volume sales route, consistently meeting and exceeding sales, merchandising, and customer service goals.
- Independently managed daily route operations, scheduling, deliveries, and time-sensitive priorities.
- Built and maintained strong relationships with retail partners through exceptional service and timely product delivery.
- Resolved customer concerns promptly and professionally to strengthen customer satisfaction and long-term business relationships.
- Consistently achieved performance goals in a fast-paced, results-driven environment while maintaining high operational standards.
- Increased product visibility and drove sales through strategic merchandising, promotional displays, and effective inventory management.
- Monitored inventory levels and maintained accurate ordering to minimize product shrink and maximize profitability.
- Maintained accurate records of sales, inventory, deliveries, and financial transactions while adhering to company policies and safety standards.
General Manager
Arby's
08.2023 - 06.2024
- Increased annual restaurant sales by doubling location revenue within the first three months.
- Led daily restaurant operations, prioritizing exceptional guest service and food quality to enhance overall operational efficiency.
- Managed labor, inventory, food costs, and scheduling to optimize financial performance.
- Recruit, train, coach, and develop team members and managers to achieve performance goals.
- Fostered a positive, accountable team culture, driving team engagement and performance.
General Manager
Pedestal Foods (Chick-fil-A)
12.2022 - 08.2023
- Set two store performance records within the first three months.
- Managed restaurant performance, overseeing staffing, inventory, and financial outcomes.
- Directed daily operations, enhancing operational efficiency and customer satisfaction.
- Trained and developed team members, resulting in improved service quality and productivity.
General Manager
Qdoba Mexican Eats
12.2021 - 12.2022
- Developed and executed business strategies, leading to increased sales and profitability.
- Managed budgeting, staffing, scheduling, inventory, and operational performance to optimize efficiency.
- Broke the restaurant sales record three times within the first four months.
- Collaborated with corporate leadership to align departmental goals with organizational objectives.
Banquet Captain
Hilton Hotel
01.2019 - 03.2020
- Supervised banquet staff, ensuring seamless service for large-scale events.
- Managed cash handling and bar operations during events, overseeing execution of service.
- Coordinated teams to create memorable guest experiences.
General Manager
Gelateria Del Leone
04.2018 - 11.2018
- Recruited, hired, trained, and supervised 12 employees to enhance team performance and service delivery.
- Managed payroll, scheduling, inventory, and purchasing operations to streamline administrative functions.
- Boosted annual sales by 16% by enhancing customer engagement efforts.
- Resolved customer concerns to ensure high service standards and improve customer satisfaction.
Executive Chef
Eagle College Prep Elementary
08.2017 - 05.2018
- Managed daily kitchen operations to ensure high food quality and adherence to safety standards.
- Oversaw purchasing and inventory management, focusing on waste reduction and effective meal planning.
- Supervised kitchen staff while ensuring compliance with nutrition and sanitation guidelines.
Assistant Manager
The Pasta House Company
11.2016 - 08.2017
- Supervised more than 40 employees in a high-volume restaurant.
- Oversaw food preparation procedures to ensure quality standards and enhance guest satisfaction.
- Coordinated scheduling and productivity for banquet operations while overseeing cash handling processes.
Manager
Qdoba Mexican Grill
06.2014 - 02.2016
- Supervised daily restaurant operations, ensuring smooth service and high team performance.
- Scheduled staff to align with peak hours, enhancing service efficiency and managing labor costs.
- Trained employees on operational procedures and customer service standards to improve guest satisfaction.
- Maintained outstanding county health inspection ratings through strong food safety practices.
- Addressed guest complaints promptly
Education
Bachelor of Science - Hospitality & Restaurant Administration
Missouri State University
Springfield05-2013
Skills
- Sales growth
- Customer relationship management
- Sales transaction management
- P&L accountability
- Labor cost management
- Food inventory control
- Health and food safety compliance
- Multi-tasking in high-volume environments
- Team leadership and development
- Performance coaching
- Talent acquisition
- Conflict resolution
- Restaurant operations management
- Product inventory management
Certification
- ServSafe Certified (Expires October 2026)
- TIPS Certified
- CPR, First Aid & AED Certified
Timeline
Route Sales Representative
Frito Lay
06.2024 - Current
General Manager
Arby's
08.2023 - 06.2024
General Manager
Pedestal Foods (Chick-fil-A)
12.2022 - 08.2023
General Manager
Qdoba Mexican Eats
12.2021 - 12.2022
Banquet Captain
Hilton Hotel
01.2019 - 03.2020
General Manager
Gelateria Del Leone
04.2018 - 11.2018
Executive Chef
Eagle College Prep Elementary
08.2017 - 05.2018
Assistant Manager
The Pasta House Company
11.2016 - 08.2017
Manager
Qdoba Mexican Grill
06.2014 - 02.2016
Bachelor of Science - Hospitality & Restaurant Administration
Missouri State University