PERNELL PHILLIPS
Springdale,OH
Summary
A dedicated and results-driven professional with experience in managing responsibilities, solving problems, and achieving business objectives. Demonstrates strong leadership, communication, and analytical skills, with a proven ability to work effectively in dynamic environments and contribute to team success. I'm also a motivated and results-oriented professional with strong communication, problem-solving, and organizational skills. Adaptable and eager to learn, with the ability to work independently and collaboratively to achieve organizational goals. Committed to delivering quality work and contributing to the overall success of the organization.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Lead Certified International/ Records Specialist
DHL/ Kalitta Air
Hebron, KY
06.2024 - Current
- Managed DHL cargo records and Kalitta Air flight documents for compliance.
- Scanned airway bills, manifests, and shipment files into records systems.
- Verified shipment data against cargo paperwork and operational logs.
- Filed import and export documents following DHL and Kalitta Air standards.
- Tracked records requests from warehouse, ramp, and customer service teams.
- Reviewed document accuracy before distribution to internal aviation staff.
- Organized archived records for retrieval, audit, and regulatory review.
- Coordinated with DHL and Kalitta Air teams on missing shipment documents.
- Retrieved records upon request from internal or external sources.
- Coordinated with other staff members in order to ensure timely delivery of requested materials.
- Responded promptly to inquiries regarding the status of stored materials.
- Conducted periodic audits of the existing records system to identify areas for improvement.
- Coordinated with external contractors to ensure work was completed according to specifications and within established timelines, improving project delivery rates.
Supervisor Logistics Coordinator
ACV AUCTIONS & LOGISTICS
Cincinnati, OH
06.2019 - 05.2024
- Dispatched work to inspectors, creating optimal routes that maximize productivity, minimize travel time, and ensure timely completion in accordance with customer agreements.
- Managed workforce optimization tool settings to analyze strengths and weaknesses of routes and inspectors, enhancing assignment efficiency.
- Analyzed reports to identify weaknesses in service delivery and adjusted schedules to strengthen timing deficiencies and improve profitability.
- Worked with analytics team to develop business intelligence tools capable of identifying regional nuances to customize work schedules, enhancing operational flexibility.
- Collaborated with Regional Managers to ensure optimal staffing levels by accounting for fluctuations in customer volume, seasonal patterns, personal time off, product mix, and new customer onboarding.
- Developed detailed understanding of region to optimize work areas and design shifts that maximize revenue and minimize delivery times for various product mixes.
- Collaborated with Customer Service Center to book special needs appointments, ensuring decisions met customer requirements while enhancing profitability.
Logistics Clerk/ Dock Coordinator
Coca Cola
Cincinnati, OH
08.2018 - 05.2019
- Coordinated and managed flow of goods and materials to/from docks to support delivery deadlines of inbound and outbound loads, maximizing load building productivity.
- Managed Coca-Cola shipment paperwork for efficient logistics processing.
- Prepared shipping documents for outbound Coca-Cola deliveries.
- Maintained Warehouse Management System, ensuring data accuracy and operational efficiency.
- Performed Warehouse Management System activities to ensure highly accurate accounting of company property (full goods, deposit items, etc.), supporting inventory integrity.
- Reconciled inventory to ensure accurate inventory representation and identify waste points, minimizing discrepancies.
- Conducted physical inventory counts to account for full goods, supporting accurate inventory reporting.
- Facilitated communication between sales and operations to maintain high levels of customer service across the supply chain.
- Worked with production personnel to support timely delivery of production counts and raw materials, reducing production delays.
- Coordinated release of STOs for building, streamlining warehouse operations.
- Maintained safety and security standards, supporting a safe work environment.
Assistant Manager/ Universal Banker
US Bank
Cincinnati, OH
09.2017 - 08.2018
- Led US Bank branch operations and daily service workflows.
- Educated affiliates and branch personnel on bank promotions and current interest rates, enhancing customer engagement with optimal banking options.
- Coached staff on customer service, sales, and compliance standards.
- Executed stop payments, money transfers, and customer change of addresses, ensuring account accuracy and delivering timely service.
- Addressed customer complaints and corrected transaction errors, contributing to improved customer satisfaction.
- Researched, identified, and corrected transaction errors, ensuring account accuracy and reducing discrepancies.
- Processed cash handling, deposits, and drawer balancing procedures.
- Reviewed account activity for fraud alerts and suspicious transactions.
- Supported consumer and business banking inquiries with clear guidance.
- Produced quantitative monthly reports to management that highlighted progress, supporting data-driven decision-making.
Sports Director
Claudi's House Youth Camp
Cleveland, OH
05.2015 - 06.2017
- Managed program alignment with mission, goals, and objectives of youth camps and special events, resulting in increased participant engagement.
- Supervised a team of 10 camp counselors, ensuring effective program delivery and staff performance.
- Ensured the welfare and safety of all youth enrolled in the program, maintaining a safe environment.
- Coordinated special events and recreational programs (i.e., swimming, relays, tournaments), broadening camp offerings.
- Scheduled and supervised activities in the recreation center, optimizing resource use and participation.
- Met weekly with employees to determine direction of program, discussed concerns, and updated on attendance, improving team communication.
- Collected liability waiver forms from each participant prior to their participation in any event or tournament, ensuring compliance and safety.
- Entered teams in leagues for basketball and dodgeball, expanding program reach.
- Recruited teams, promoted activities, advised team captains, and ordered uniforms, boosting program participation.
Middle School Math Teacher/ Behavior Specialist
Cleveland College Preparatory
Cleveland, OH
10.2013 - 05.2017
- Delivered differentiated instruction for mixed-ability students in pre-algebra and algebra readiness.
- Monitored tests and the accomplishment of classwork, supporting academic achievement.
- Assessed student understanding using quizzes, classwork, and data-driven progress checks.
- Maintained records of student progress and communicated updates to teachers, enhancing individualized instruction.
- Developed strategies to prevent future behavior issues, leading to a reduction in repeat incidents.
- Reviewed and oriented students about in-school suspension policies, procedures, and expectations, improving compliance.
- Facilitated classroom management by organizing instructional materials and addressing minor disciplinary issues, fostering a positive learning environment.
- Worked with teachers to determine next day classwork if student has multi-day suspension, ensuring instructional continuity.
- Collaborated with teachers and administrators on curriculum alignment and student support.
Education
Bachelor of Science - Business Management
Central State University
Wilberforce, OH05-2009
Skills
- Records & archiving management
- Compliance auditing
- Aviation compliance
- Logistics coordination
- Cargo & Freight Process management
- Shipping and receiving management
- Inventory & Material management
- Inventory reconciliation
- Procedure implementation
- Task prioritization
- Performance optimization
- Scheduling management
- Work order management software
- Data analysis skills
- Problem solving
- Problem management
- Logistics supervisor
- Supervisor & management expertise
- Team Management
- Staff management
- Flexibility and Adaptability
- Team collaboration
- Excellent verbal & written communication
- Work delegation
- Assistant manager experience
- DOT (Dept of Transportation) Knowledge
- Aviation industry knowledge
- Warehouse experience
- Process improvement & Development
- Lesson development
Certification
- Forklift Certification
- CPR Certification
- First Aid Certification
- Teaching Certification
- AED Certification
Timeline
Lead Certified International/ Records Specialist
DHL/ Kalitta Air
06.2024 - Current
Supervisor Logistics Coordinator
ACV AUCTIONS & LOGISTICS
06.2019 - 05.2024
Logistics Clerk/ Dock Coordinator
Coca Cola
08.2018 - 05.2019
Assistant Manager/ Universal Banker
US Bank
09.2017 - 08.2018
Sports Director
Claudi's House Youth Camp
05.2015 - 06.2017
Middle School Math Teacher/ Behavior Specialist
Cleveland College Preparatory
10.2013 - 05.2017
Bachelor of Science - Business Management
Central State University