Pernia Crabtree
Wheelersburg
Summary
Dynamic professional with extensive experience in customer service and data entry, notably at Greenup County Public Safety. Proven ability to manage high-stress situations while ensuring timely assistance. Skilled in decision-making and active listening, consistently enhancing client satisfaction and operational efficiency. Proficient in Epic and adept at fostering effective communication.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Dispatcher
Greenup County Public Safety
05.2024 - 08.2024
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Numerous fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Vendor Support Specialist
Pike County Community Action
10.2023 - 05.2024
- Managed a diverse portfolio of vendors, ensuring timely delivery of products and services to clients.
- Provide Professional support to vendors participating in the Home Energy Assistance Program (HEAP), serving as the primary contact for program-related matters
- Reviewing all Invoices from vendors, and Batching invoices to be paid promptly
Patient Registration Clerk
Kings Daughter Medical Center
11.2021 - 06.2023
- Managed difficult situations involving upset or frustrated patients with empathy and professionalism, ultimately resolving issues effectively.
- Enhanced patient experience through friendly interactions and efficient service during registration.
- Collaborated with medical staff to ensure timely and accurate communication of patient information for optimal care delivery.
- Effectively collected all of the patient's information, verifying the information in the Epic system, as well as verifying the Insurance
Phlebotomist
Marietta Memorial Hospital
05.2019 - 06.2020
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
Manager
Panheadz Pizza And Pattyz
11.2016 - 10.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Certification - Phlebotomy
Ashland Community Technical College
Ashland, KY08-2018
High School Diploma -
Green High School
Franklin Furnace, OH05-2013
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Ocean Program
- Epic
- Word Programs
Certification
- Certified Phlebotomy Technician (CPT) - National Healthcareer Association (NHA).
Timeline
Dispatcher
Greenup County Public Safety
05.2024 - 08.2024
Vendor Support Specialist
Pike County Community Action
10.2023 - 05.2024
Patient Registration Clerk
Kings Daughter Medical Center
11.2021 - 06.2023
Phlebotomist
Marietta Memorial Hospital
05.2019 - 06.2020
Manager
Panheadz Pizza And Pattyz
11.2016 - 10.2018
Certification - Phlebotomy
Ashland Community Technical College
High School Diploma -
Green High School
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