Summary
Overview
Work History
Skills
Timeline
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Perri Wedlock-Dunn

Cincinnati,OH

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

4
4
years of professional experience

Work History

Customer Service Associate

Amazon
02.2022 - Current
  • Assisted a large volume of customers every day with a positive attitude and focus on customer satisfaction
  • Organized 100s of incoming and outgoing packages
  • Maintained cleanliness, safety, and organizational standards

Nanny

Jovie
05.2021 - Current
  • Prepared meals and snacks for children based on dietary guidelines
  • Assisted with light housekeeping duties
  • Built positive and nurturing environments to support child social and emotional growth by preparing developmentally appropriate and educational activities for children of all ages
  • Assisted with light housekeeping duties as well as running errands

Office Assistant

Fisk University
09.2019 - 05.2022
  • Completed clerical tasks such as filing, copying, and distributing mail
  • Interacted with customers by phone, email, or in-person to provide information
  • Maintained and updated office records, both digital and physical
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments

Skills

  • Problem Solving
  • Customer Service
  • Critical Thinking
  • Microsoft Office and Google Suite
  • Communication
  • Initiative

Timeline

Customer Service Associate

Amazon
02.2022 - Current

Nanny

Jovie
05.2021 - Current

Office Assistant

Fisk University
09.2019 - 05.2022

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Perri Wedlock-Dunn