Perrin Hodson
Monument,Colorado
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Barista
Wesley Owens Coffee And Cafe
01.2023 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Parking Attendant
Pikes Peak Cog Railway
06.2022 - 12.2022
- Observed and monitored parking lot or garage to preserve safety of customers and vehicles.
- Facilitated vehicle flow by managing traffic control and parking in assigned area.
- Answered general questions about parking fees, facilities, and directions.
- Used hand signals or flashlights to direct motorists to parking areas or parking spaces.
- Kept parking lot clean and well-maintained to provide safe and attractive lot to customers.
Ticket Agent
Pikes Peak Cog Railway
10.2021 - 06.2022
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Used computerized ticketing systems to process ticket orders accurately and securely.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Utilized customer service skills to resolve customer complaints and provide timely and accurate information.
- Processed cash and credit card transactions securely and promptly for customer payments.
- Researched and resolved customer ticketing issues to promote satisfaction.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Team Member
Qdoba
02.2021 - 08.2021
- Greeted guests pleasantly and answered menu questions.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Operated register to process payments and collect cash payment for order totals.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Used proper techniques to prepare food and ingredients.
- Prepared food orders, cooking on grill and operating fry station.
Education
High School Diploma -
Palmer Ridge High School
Monument, CO12.2022
Skills
- Daily Cash Management
- Exceptional Customer Service
- Serve Customer Needs
- Coordinating with Supervisors
- Conflict Mediation
- Mobile Devices
- Electronic Systems
- Scheduling and Planning
- Order and Payment Processing
- Telephone Reservations
- Conflict Resolution
Timeline
Barista
Wesley Owens Coffee And Cafe
01.2023 - Current
Parking Attendant
Pikes Peak Cog Railway
06.2022 - 12.2022
Ticket Agent
Pikes Peak Cog Railway
10.2021 - 06.2022
Team Member
Qdoba
02.2021 - 08.2021
High School Diploma -
Palmer Ridge High School
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