Persephanie Cortes
West Palm Beach,FL
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Take pride into bringing my upbeat and bold personality to help have a better personalized relation to customers and clients while staying professional.
Overview
4
4
years of professional experience
Work History
Server/Bartender
The Country Club at Ibis
Palm Beach Gardens, FL
04.2023 - Current
- Lead Trainer. Conducted formal training sessions for new team members, providing comprehensive instruction on menu items, wine pairings, POS systems, company policies, and customer service protocols.
- Maintained a consistently positive, respectful, and professional demeanor when interacting with guests, contributing to a high standard of hospitality.
- Applied consultative sales techniques to effectively upsell to 100–300 guests daily, driving revenue growth and enhancing the guest experience.
- Efficiently served 200–500 guests per day in a high-volume, fast-paced environment, ensuring timely and accurate food and beverage delivery.
- Supervised and supported 10–30 team members during peak business hours, fostering a clean, efficient, and collaborative work environment.
Customer Service Representative
Walgreens
Loxahatchee Groves, FL
10.2023 - 02.2024
- Provided front-line customer service, assisting with inquiries, resolving issues, and ensuring a positive shopping experience.
- Maintained inventory by restocking shelves and freezers, ensuring product availability and store organization.
- Supported the photo department by handling orders, assisting customers with printing services, and troubleshooting basic equipment issues.
- Operated POS systems efficiently to process customer transactions, returns, and payments with accuracy and professionalism.
Brand Representative
Holister
Wellington, FL
04.2021 - 12.2021
- Maintained organized and fully stocked shelves to ensure product availability and visual appeal.
- Operated POS systems efficiently, processing transactions accurately and handling cash, credit, and returns.
- Delivered exceptional customer service by actively assisting guests in locating products and addressing individual needs.
- Created a welcoming environment by greeting all customers with enthusiasm and a positive attitude.
Education
High School Diploma -
Seminole Ridge High School
Loxahatchee Groves, FL05-2023
Associate of Arts - International Business
Palm Beach State College
Lake Worth, FLSkills
Skilled and dependable with experience in customer service, team training, and high-volumed retail and private country club Food and Beverage environments Ability to operate POS systems and manage inventory
Accomplishments
Aice Dipolma
Timeline
Customer Service Representative
Walgreens
10.2023 - 02.2024
Server/Bartender
The Country Club at Ibis
04.2023 - Current
Brand Representative
Holister
04.2021 - 12.2021
High School Diploma -
Seminole Ridge High School
Associate of Arts - International Business
Palm Beach State College
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