Persia McGowan
Houston,TX
Summary
Dynamic and results-oriented professional with proven experience in social media marketing and customer engagement at Boss Lady Credit. Excelled in relationship building and multi-tasking, significantly increasing brand awareness. Skilled in teamwork and collaboration, enhancing customer satisfaction and store performance at DKNY Outlet. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Marketing Assistant
Boss Lady Credit
San Marcos, TX
08.2022 - Current
- Created engaging content for Pinterest, Facebook, and Instagram.
- Contributed to weekly team meetings, brainstorming sessions and staff appraisals.
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
- Updated spreadsheets with statistical, financial and non-financial information.
- Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
- Proofread marketing collateral ahead of printing to eliminate errors.
- Enhanced customer engagement with the development of compelling content for email newsletters and blog posts.
Sales Associate
DKNY Outlet
Dallas, TX
08.2022 - 08.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
No Degree - Criminology
University of Houston
Houston, TX08.2025
High School Diploma -
Liberty High School
Frisco, TX05.2023
Skills
- Relationship Building
- Social Media Marketing
- Customer Engagement
- Social Media Platforms
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Cleaning techniques
- Store maintenance
Languages
English
Native or Bilingual
Timeline
Marketing Assistant
Boss Lady Credit
08.2022 - Current
Sales Associate
DKNY Outlet
08.2022 - 08.2024
No Degree - Criminology
University of Houston
High School Diploma -
Liberty High School