Peshraw Zangana
Nashville,TN
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Home Depot
Brentwood, TN
01.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Front End Cashier
The Fresh Market
Brentwood, TN
01.2022 - 01.2023
- Greeted customers warmly and asked if they needed help.
- Processed customer payments using cash, debit cards, credit cards, gift certificates and vouchers.
- Verified customer purchases with valid identification.
- Assisted customers in locating items throughout the store.
- Answered customers' questions about products, prices and availability.
- Stocked shelves with merchandise and ensured that displays were organized attractively.
- Maintained a clean workstation by wiping counters and organizing supplies.
- Informed customers of current sales promotions and discounts available.
- Ensured that all checkout areas were adequately stocked with bags, paper rolls and other supplies.
- Followed company policies regarding returns and exchanges.
- Handled cash, card, check, gift card and coupon transactions for customer purchases.
Front End Associate
Publix Grocery Store
Nashville, TN
01.2021 - 12.2021
- Processed customer transactions and provided excellent customer service.
- Assisted in organizing merchandise displays on the sales floor.
- Maintained a clean, organized and inviting store environment.
- Greeted customers warmly upon arrival and identified their needs.
- Provided product knowledge to customers as needed.
- Utilized point-of-sale system to process cash, credit card, check and gift card payments.
- Performed daily opening and closing procedures according to standard operating procedures.
- Organized backroom storage areas according to company standards.
- Re-stocked check-out line and end-cap displays with new merchandise.
- Engaged with customers to ensure a positive shopping experience.
- Kept checkout areas clean, organized, and replenished with necessary supplies.
Education
High School Diploma -
Ravenwood High School
Brentwood, TN05-2023
Skills
- Paperwork Processing
- Data Collection
- Active Listening
- Positive and professional
- Critical Thinking
- Multi-Task Management
- Microsoft Outlook
Languages
Kurdish
Native/ Bilingual
Certification
- Member - American Institute of CPAs
Timeline
Customer Service Representative
Home Depot
01.2023 - Current
Front End Cashier
The Fresh Market
01.2022 - 01.2023
Front End Associate
Publix Grocery Store
01.2021 - 12.2021
High School Diploma -
Ravenwood High School
Similar Profiles
SARAH MOREIRASARAH MOREIRA
District Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home DepotDistrict Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home Depot
Carmen MonterrosasCarmen Monterrosas
OVERNIGHT STOCKER AND RECEIVER at Home Depot/Lowes Home ImprovementOVERNIGHT STOCKER AND RECEIVER at Home Depot/Lowes Home Improvement
Jerimy SmithJerimy Smith
HDIS Senior Design Consultant at Home Depot Home ServicesHDIS Senior Design Consultant at Home Depot Home Services
DeMarius Holmes Jr.DeMarius Holmes Jr.
Order Fulfillment Associate. Family Business Work at Home Depot. Holmes Home Repair LLCOrder Fulfillment Associate. Family Business Work at Home Depot. Holmes Home Repair LLC
Dilan HoskinsDilan Hoskins
Intern at East Iris StudiosIntern at East Iris Studios