Pesonya Jessop
West Valley City,UT
Summary
Proven team collaborator and customer satisfaction champion, honed skills at HB Boys L.C by enhancing customer loyalty and ensuring quality assurance in high-pressure environments. Expert in cash handling and maintaining operational efficiency, consistently prioritized precision and patience to exceed employer and customer expectations.
Offering strong interpersonal skills and willingness to learn and develop in customer-focused environment. Delivers ability to quickly understand and apply new concepts, ensuring smooth and accurate transaction processing. Ready to use and develop communication and problem-solving skills in Customer Service role.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
HB Boys L.C
10.2024 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
Sewing Machine Operator
Beehive Clothing
01.2024 - 05.2024
- Maintained an organized work area, ensuring efficient access to tools, materials, and supplies for optimal productivity.
- Produced high-quality garments through careful monitoring of stitch quality and consistency.
- Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
- Followed sewing instructions and inspected quality of finished pieces to exceed customer expectations.
- Collaborated with team members to ensure smooth workflow and consistent productivity in a fast-paced environment.
- Improved product quality by ensuring precise machine settings and accurate stitching techniques.
Dishwasher
Paddles
05.2022 - 05.2022
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
Education
Associate of Applied Science - Science And Technology
National University of Samoa
Vaivase04-2021
High School Diploma -
Church College Pesega
Pesega12-2020
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Data entry proficiency
Languages
English
Professional Working
Samoan
Professional Working
Timeline
Customer Service Cashier
HB Boys L.C
10.2024 - Current
Sewing Machine Operator
Beehive Clothing
01.2024 - 05.2024
Dishwasher
Paddles
05.2022 - 05.2022
Associate of Applied Science - Science And Technology
National University of Samoa
High School Diploma -
Church College Pesega
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