Peta-Gay Connell
Bronx
Summary
Customer-oriented Store Manager offering over 15 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
13
13
years of professional experience
Work History
Store Manager
Extra Space Storage
Bronx
10.2020 - Current
- Develop excellent customer relationship
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Trained and mentored associates to teach daily tasks and procedures.
- Guide new customers through rental processes and agreements
- Keep the facility up to the highest of cleanliness standards (i.e. cleaning units, sweeping, mopping, changing light bulbs.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Developed strategies to maximize sales and profitability.
- Maintained accurate records of employee performance reviews.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Created weekly work schedules for store personnel.
- Implemented efficient systems for tracking stock movement.
- Performed regular price checks to ensure competitive pricing.
- Monitored employee performance and identified performance gaps for corrective action.
Store Manager
Claire's
Bronx
04.2016 - 09.2020
- Continually Train and Coach staff to increase retention, providing Appropriate feedback In a timely manner.
- Implement all planograms in timely manner Incorporation appropriate product flows and physical layout.
- Serve as a role model for all associates, Inspire and infuse enthusiasm.
- Create a positive work environment through effective communication, motivation, and recognition.
- Effectively handle critical situations that occur in store.
- Organize, delegates, Set priorities, meet deadline and follow-up.
Supervisor
Uniqlo
New York
04.2014 - 02.2016
- Proceed monetary transactions, and provided high levels of customer service.
- Managed work areas, and maintained appropriate levels of inventory.
- Handled guest complaints and maintained positive shopping experience for all customers.
- Met clientele expectations by maintaining interpersonal relationship.
- Motivated and worked together with employees to meet and exceed sales goals.
Key Holder
Papyrus
New York
03.2012 - 06.2014
- Completed store opening and closing procedures.
- Received and counted money.
- Improved and customer service by projecting friendly and knowledgeable attitude.
- Processed cash, credit, debit and check payments.
- Monitored security areas during busy periods.
Education
BBA - Fashion Marketing
Berkeley College
New York, NY, USA01.2017
Associate of Arts - Fashion Merchandising and Management
Wood Tobe-Coburn School
New York, NY, United States01.2012
Skills
- Fashion Styling
- Excellent time management
- Outstanding leadership techniques
- Marketing
- Microsoft office suite
- Promotions and Public Relations
- Trend forecasting
- Visual Presentation 1 and 2
Activities
Member, Alumni Association
Timeline
Store Manager
Extra Space Storage
10.2020 - Current
Store Manager
Claire's
04.2016 - 09.2020
Supervisor
Uniqlo
04.2014 - 02.2016
Key Holder
Papyrus
03.2012 - 06.2014
BBA - Fashion Marketing
Berkeley College
Associate of Arts - Fashion Merchandising and Management
Wood Tobe-Coburn School