Petchavan Sirirux
Daly City,CA
Summary
Dynamic and results-oriented professional with proven expertise in customer service and problem-solving, honed through experiences at Sephora and Be My Guest Bistro Fusion Food. Excelled in building customer loyalty and resolving complaints, enhancing satisfaction levels significantly. Skilled in cash handling and teamwork, adept at fostering positive relationships and ensuring operational excellence.
Overview
19
19
years of professional experience
Work History
Sales Associate
Sephora
05.2006 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Wait Staff Member
Be My Guest Bistro Fusion Food
San Francisco, CA
01.2010 - 02.2013
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Inspected dishes and utensils for cleanliness.
Education
High School Diploma -
El Cerrito High School
El Cerrito, CA06.2000
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Relationship building
- Outgoing personality
- Cash handling
- Stocking and receiving
- Client service
- Adapt to diverse groups
Languages
Thai
Native or Bilingual
Timeline
Wait Staff Member
Be My Guest Bistro Fusion Food
01.2010 - 02.2013
Sales Associate
Sephora
05.2006 - Current
High School Diploma -
El Cerrito High School