Pete Bernal
GEICO
355 Dover Ct.,VA
2
Languages
1
Certification
7
years of professional experience
Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives.
Versatile team member ready to take on any required task and adapt to changing conditions with resourceful and hardworking mindset. Dedicated to business success, eager to learn more about skills and to advance professionally. Holds quality and teamwork in high esteem.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Work History
Customer Service Representative
3 Months- Resolved customer inquiries through effective communication and problem-solving techniques.
- Enhanced customer satisfaction scores by providing timely and accurate information regarding policies and claims.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Insurance Agent
2 Months- Assisted clients in understanding insurance policies and coverage options.
- Conducted policy reviews to ensure client needs were met effectively.
- Processed insurance applications and maintained accurate client records.
Shift Manager
3 Years 6 Months- Supervised daily operations to ensure efficient service and food quality.
- Trained and mentored staff on food preparation and customer service standards.
- Resolved customer complaints promptly to enhance dining experiences at the restaurant.
- Coordinated with kitchen staff to ensure timely food production and delivery.
Shift Supervisor
7 Months- Supervised daily operations to ensure efficient service and food quality.
- Trained new team members on procedures and customer service standards.
- Managed inventory levels and ordered supplies as needed for the kitchen.
- Resolved customer complaints promptly to enhance satisfaction levels.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
Warehouse Worker
6 Months- Operated forklifts and pallet jacks for efficient material movement.
- Sorted and packaged products for timely distribution to clients.
- Maintained accurate inventory records using warehouse management systems.
Retail Sales Associate
1 Year- Provided exceptional customer service to enhance the shopping experience.
- Assisted customers in selecting and fitting footwear for comfort and style.
- Operated point-of-sale systems to process transactions efficiently.
- Collaborated with team members to achieve sales targets and goals.
- Restocked merchandise and ensured displays were visually appealing and current.
- Handled customer inquiries and resolved issues promptly to ensure satisfaction.
Delivery Driver
1 Year 3 Months- Delivered food orders efficiently across designated areas.
- Communicated with customers to confirm delivery details.
- Maintained vehicle cleanliness and organized delivery supplies.
- Ensured timely pickups from local restaurants and stores.
Team Member
1 Year 11 Months- Provided excellent customer service in a fast-paced restaurant environment.
- Assisted in food preparation and maintained cleanliness of workstations.
- Operated kitchen equipment safely and efficiently during peak hours.
- Handled cash transactions and processed customer payments accurately.
Education
Some College (No Degree) - Marketing
High School Diploma
Skills
Effective communication
Problem solving
Time management
Adaptability to change
Customer relationship management
Operational efficiency
Conflict resolution
Workflow management
Account management
Problem-solving
Performance improvement
Quality assurance
Attention to detail
Customer service
Languages
English
Native/ Bilingual
Filipino
Native/ Bilingual
Certification
- Property and Casualty Insurance License
Timeline
Customer Service Representative
GEICO
07.2026 - CurrentRead More
Insurance Agent
State Farm
05.2026 - 07.2026Read More
Shift Manager
Bonchon Chicken
11.2022 - 05.2026Read More
Shift Supervisor
SaladWorks
06.2022 - 01.2023Read More
Warehouse Worker
First Data
10.2021 - 04.2022Read More
Retail Sales Associate
Vans Shoes
11.2020 - 11.2021Read More
Delivery Driver
DoorDash
08.2020 - 11.2021Read More
Team Member
Wendy's
11.2019 - 10.2021Read More
Granby High School
High School Diploma
Read More
Tidewater Community College
Some College (No Degree) from Marketing
Read More