Pete Robinson
Tulsa,OK
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Metro By T-Mobile
08.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
GED -
Webster Highschool
Tulsa, OKSkills
- Paperwork Processing
- Complaint Resolution
- Product Knowledge
- Information Security
- Account Updating
- Active Listening
- Critical Thinking
Timeline
Customer Service Representative
Metro By T-Mobile
08.2021 - Current
GED -
Webster Highschool
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