Pete Sacco
Ballston Spa,NY
Summary
With a proven track record at BrightView Landscape Services, I excel in delivering accurate construction cost estimates and fostering strong vendor relationships. My expertise in estimating software and project planning, combined with a knack for enhancing client satisfaction, has significantly contributed to business growth. I'm recognized for my ability to manage multiple projects efficiently, ensuring both quality and profitability.
Overview
18
18
years of professional experience
Work History
Branch Estimator
BrightView Landscape Services
01.2010 - Current
- Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
- Gathered cost and material data for accurate and up-to-date information on material and labor costs.
- Calculated labor hours accurately based on trade-specific productivity rates, leading to more realistic project timelines and work plans.
- Determined budgets for prospective projects to plan for future expenditures and utilize resources wisely.
- Researched construction cost trends to stay up-to-date with industry developments and changes.
- Evaluated subcontractor bids to obtain best value for projects.
- Reviewed and approved invoices and payments, verifying accuracy of expenses.
- Negotiated contracts with suppliers and vendors, securing best pricing for materials, labor and equipment.
- Monitored project progress to identify and address changes in project scope or budget.
- Conducted site visits to gather information and data on project locations, infrastructures and conditions.
- Stayed current with industry regulations and standards to produce cost estimates in compliance with all relevant laws.
- Provided accurate estimates by defining scope, timelines, potential setbacks, and limitations.
- Gathered data on materials, labor and equipment costs to determine total costs of projects.
- Developed and maintained strong relationships with vendors and subcontractors, ensuring timely delivery of materials and services.
- Improved client satisfaction with detailed and transparent cost breakdowns, establishing trust and facilitating smoother project negotiations.
- Facilitated successful project bids, consistently delivering detailed proposals under tight deadlines.
Account Manager
BrightView Landscape Services
01.2010 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Improved overall team productivity by implementing best practices in organization and time management.
- Streamlined internal processes for better efficiency in account management tasks.
- Leveraged CRM tools to maintain accurate records of client interactions and transactions.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Developed customized account plans for clients to help them achieve their business goals.
- Monitored market trends to advise clients on potential impacts to their business, positioning as trusted advisor.
- Cultivated portfolio of high-value clients by leveraging industry knowledge and strategic networking.
- Implemented CRM system to track client interactions and feedback, leading to more personalized service.
- Enhanced team performance with regular training sessions on product knowledge and customer service excellence.
- Established long-term customer relationships to enhance client loyalty and satisfaction.
- Negotiated contracts with focus on maximizing profit and ensuring client satisfaction.
- Conducted quarterly business reviews with major accounts to assess satisfaction and identify areas for improvement.
- Facilitated client meetings to gather feedback and adjust strategies accordingly, ensuring alignment with client objectives.
- Boosted client retention by developing and implementing comprehensive account management strategy.
- Developed targeted presentations for key accounts, effectively communicating value proposition and securing commitments.
- Drove revenue growth by identifying new business opportunities within existing accounts.
- Increased upsell opportunities with strategic account reviews, identifying and addressing client needs.
- Built relationships with customers and community to promote long term business growth.
- Negotiated prices, terms of sales and service agreements.
- Presented professional image consistent with company's brand values.
- Trained new employees on customer service, money handling and organizing strategies.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Production Manager
BrightView Landscape Services
02.2007 - 02.2010
- Resolved issues quickly to maintain productivity goals.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
Education
High School -
Skills
- Estimate preparation
- Estimating software
- Cost estimation
- Material takeoffs
- Project estimation and bidding
- Bid preparation
- Vendor relationships
- Construction cost estimates
- Change order management
- Project planning
- Industry networking
- Construction management
Languages
Spanish
Limited Working
Timeline
Branch Estimator - BrightView Landscape Services
01.2010 - Current
Account Manager - BrightView Landscape Services
01.2010 - Current
Production Manager - BrightView Landscape Services
02.2007 - 02.2010
Fonda Fultonville - High School,
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