Summary
Overview
Work History
Education
Skills
Timeline
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Pete Valles

Albuquerque,NM

Summary

Driven Parts Sales Manager with a proven track record at AutoZone, enhancing operational efficiency and customer satisfaction through innovative solutions. Excelled in task delegation and customer relations, achieving significant improvements in sales performance and team productivity. Skilled in problem-solving and maintaining exemplary customer service, contributing to long-term business growth and a robust return customer base. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Parts Sales Manager

AutoZone
06.2024 - Current
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Built relationships with customers and community to establish long-term business growth.
  • Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
  • Rearranged parts department to better serve changing trends and keep workspaces organized.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Driver Specialist

Oreilly Auto Pats
01.2021 - 03.2024
  • Developed strong client relationships, addressing any concerns promptly and professionally to foster loyalty and trust.
  • Organized documentation for each delivery accurately, reducing errors and potential disputes with clients later on.
  • Navigated challenging weather conditions safely while maintaining delivery deadlines, demonstrating adaptability under pressure.
  • Provided constructive feedback to the management team regarding delivery processes, contributing to continuous improvement efforts.
  • Improved communication with dispatchers to ensure accurate updates on delivery status, enhancing customer experience.
  • Ensured compliance with local traffic laws at all times, maintaining an exemplary driving record.

Tow Truck Operator

Rapid Repo
01.2016 - 01.2021
  • Fastened chains, straps, covers, and binders to secure load during transit.
  • Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
  • Assisted in accident scene management, helping to clear roadways and ensure the safety of all involved parties.
  • Secured vehicle to tow truck and checked all attachments for safe operation.
  • Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
  • Kept tow trucks and equipment clean and organized to promote a positive image for the company and ensure optimal functionality during service calls.
  • Minimized damage claims through careful handling of customers'' vehicles during loading, transportation, and unloading processes.
  • Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.

Education

Associate of Science - Business Administration

Taft College
Taft, CA
04.2005

Skills

  • Operational Efficiency
  • Task Delegation
  • Customer Service
  • Customer Relations

Timeline

Parts Sales Manager

AutoZone
06.2024 - Current

Driver Specialist

Oreilly Auto Pats
01.2021 - 03.2024

Tow Truck Operator

Rapid Repo
01.2016 - 01.2021

Associate of Science - Business Administration

Taft College
Pete Valles