Highly motivated professional eager to contribute value to a client-focused team. Ambitious and proactive with demonstrated success in promoting client progress and accountability. Experience in small business management, driving operational success and customer satisfaction.
Overview
20
20
years of professional experience
Work History
Owner
In the Loop Brewing
11.2016 - Current
Manage day-to-day business operations.
Oversee daily operations, ensuring all tasks are completed accurately and efficiently by team members.
Hire train, and manage a high-performing team of employees dedicated to achieving company goals.
Organize and attend trade shows and special events to showcase products, network with other businesses and attract new customers.
Interact with customers to build connections and nurture relationships.
Handle problematic customers and clients to assist employees and maintain excellent customer service.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Owner
CrossFit En Fuego
11.2009 - Current
Manage day-to-day business operations.
Develop and maintain strong relationships with clients, resulting in repeat business and referrals.
Increasing customer satisfaction by providing exceptional service.
Consult with customers to assess needs and propose optimal solutions.
Generate revenues yearly and effectively capitalize on industry growth.
Educate clients on proper exercise technique, reducing the risk of injury while maximizing workout effectiveness.
Develop strong member relationships with caring and collaborative approaches.
Offer guidance on injury prevention measures during workouts, minimizing downtime due to physical setbacks or strains.
Modify workout plans according to fitness levels and medical considerations.
FireMedic
Hillsborough County Fire Rescue
12.2004 - 08.2014
Provided life-saving medical interventions during high-pressure situations, ensuring positive patient outcomes.
Performed fire fighting and fire prevention measures within the community and surrounding jurisdictions.
Enhanced patient care quality by conducting thorough assessments and providing appropriate treatments.
Collaborated with other healthcare professionals to provide quality patient care.
Responded to emergency calls to provide immediate and life-saving medical care.
Transported critically ill and injured patients to nearest medical center, using advanced life support skills and equipment.
Education
Associate of Arts - Mass Communications
Hillsborough Community College
Tampa, FL
Skills
Customer relations
Small business operations
Verbal and written communication
Staff hiring
Client needs assessment
Growth planning
Languages
Spanish
Timeline
Owner
In the Loop Brewing
11.2016 - Current
Owner
CrossFit En Fuego
11.2009 - Current
FireMedic
Hillsborough County Fire Rescue
12.2004 - 08.2014
Associate of Arts - Mass Communications
Hillsborough Community College
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