Peter Cumings
Fargo,ND
Summary
Experienced with client relationship management, enhancing customer satisfaction through personalized service and strategic account planning. Utilizes personalized communication and conflict resolution skills to maintain and renew client contracts, ensuring alignment with business objectives. Communicates various clients on a scheduled basis to create sales and ensure the highest possible customer satisfaction.
Overview
10
10
years of professional experience
Work History
Account Manager
GoodBulb
Fargo, ND
10.2019 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
Area Service Manager
Lafleur & Sons
Fargo, ND
07.2017 - 08.2019
- Ensured compliance with safety regulations, maintaining a safe working environment for all team members.
- Optimized parts inventory management to minimize costs while ensuring availability for urgent repairs.
- Led a team of technicians to ensure high-quality maintenance and repairs on all equipment.
- Reduced downtime by implementing preventive maintenance procedures and schedules.
Assistant Store Manager
Art Materials
Fargo, ND
05.2014 - 06.2017
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Education
Associate of Arts - Radio Broadcasting
Brown College
Mendota Heights, MN06-2009
Skills
- Customer Service
- Client Relationship Management
- Teamwork and Collaboration
- Client Relations
Timeline
Account Manager
GoodBulb
10.2019 - Current
Area Service Manager
Lafleur & Sons
07.2017 - 08.2019
Assistant Store Manager
Art Materials
05.2014 - 06.2017
Associate of Arts - Radio Broadcasting
Brown College