Peter Gomez III
Bryan,TX
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Aggieland Chevrolet
11.2021 - 08.2026
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Enhanced customer satisfaction through effective problem resolution and timely communication.
- Led team meetings to discuss performance metrics, identify improvements, and set operational goals.
- Analyzed service delivery processes to identify inefficiencies and recommend strategic enhancements.
- Mentored junior staff on best practices for customer engagement and service excellence.
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
- Streamlined service operations by coordinating staff schedules and managing daily tasks.
Service Advisor
Allen Samuels Chevrolet
05.2020 - 07.2021
- Managed customer inquiries, providing accurate information on services and vehicle maintenance.
- Coordinated service appointments, optimizing technician schedules for efficiency.
- Assisted customers in understanding repair processes, fostering trust and satisfaction.
- Streamlined communication between service department and customers, improving overall service experience.
- Developed strategies to boost customer retention through follow-up communications and loyalty programs.
- Maintained high customer satisfaction standards to meet or exceed targets.
Nissan Fleet Manager
Douglass Nissan
03.2019 - 05.2020
- Managed inventory of fleet vehicles, optimizing utilization and minimizing downtime.
- Collaborated with cross-functional teams to streamline logistics processes and improve operational efficiency.
- Negotiated contracts with vendors for vehicle purchase and service agreements, achieving favorable terms.
- Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
Education
High School Diploma -
Hearne High School
Hearne, TXU.S. ARMY
FORT JACKSON, SC12-1987
Skills
- Customer service
- Team leadership
- Decision-making
- Problem-solving
- Customer relations
Timeline
Assistant Manager
Aggieland Chevrolet
11.2021 - 08.2026
Service Advisor
Allen Samuels Chevrolet
05.2020 - 07.2021
Nissan Fleet Manager
Douglass Nissan
03.2019 - 05.2020
High School Diploma -
Hearne High School
U.S. ARMY